Casino VIP Representative

Serve as customers’ point of contact, including handling customer changes and requests. Make reservations for guests, conduct reservation follow-ups, arrange transportation, and assign special rooms and dinners. Prepare in-house envelops, check-out slips, airfare reimbursement slips for arriving or departing guest, as well as other reimbursements. Answer calls from customers, business partners, and provide assistance as needed. Organize and classify documents (e.g., credit applications, reservation forms) for filing. Deliver mail, photocopy documents, type, and proofread customer correspondences as needed. Assist with mail and telemarketing campaigns. Assign new players sources codes for the appropriate junket representative. Complete temporary credit line approval This Travel Only (TTO) for guests.