Cashline Team Leader

• Ensure our customers a positive payment experience by ensuring the check-out area is in shape as new, our check-outs are efficiently equipped at all times throughout the day
• Monitor and ensure that all cash line routines regarding the financial aspects comply with the country’s tax regulations and ensure the security of money handling
• Optimize the relationship with our customers when they are paying for products in order to increase customer satisfaction, acting on customer feedback in order to make improvements to our service
• Identify root cause of recurring problems, agreeing and implementing improved ways of working and following-up to ensure we have been successful in resolving the problem for future customers
• Inspire towards a customer focused work culture and behavior as per the IKEA Values and the respective guidelines
• Closely monitor, control and improve all operating costs and KPIs’ related to the area of responsibility
• Use the IKEA tools and expertise of our colleagues to support in achieving business goals
• Act as a hiring manager – take an active role in hiring new people
• Secure our check-out team has the knowledge and understanding the IKEA Concept, confidence, responsibility and desire to support customer payment
• Support the check-out co-workers when they cannot resolve a customer’s need, dealing positively and quickly with issues raised by our customers
• Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession

• You are very strong Customer Focused person
• You have good people management skills
• You are achievement drive, initiative taking and problem solving skills
• You have good planning, organizational and problem solving skills
• You own very good communication skills and team oriented personality
• You are able to work under pressure and strict deadlines
• You have very good command of the Bulgarian & English language
• You are able to work with Ms Office at a good level
• If you have a similar experience in customer service field, it will be considered as an advantage

Similar experience in customer service field

• Highly professional and fast working environment
• Food vouchers up to 200 BGN
• Discount in IKEA 15% and Intersport 20%
• Annual bonus, based on the store’s achievements
• Additional health insurance
• Holiday vouchers from internal initiatives
• Voucher for birth of a child – 100 BGN
• Voucher for marriage - 240 BGN
• Voucher for child with excellent grades in school – 160 BGN
• Voucher for a newly admitted student in university /child of our employee/– 320 BGN
• Refer-a-friend bonus
• Consumption of food and drinks at a preferential price in the IKEA bistro and restaurant