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Reporting to the Checkout Manager and Team Leaders, you ensure an easy-buying experience for IKEA customers in a high volume and fast-paced environment throughout the complete payment process by ensuring the check-out service is efficient for the customer and ensuring payments are handled in a reliable, accurate and friendly way.
Job Responsibility:
Assist in the opening and closing of the check-out counter, including cash handling and deposit
support customers with enquiries and resolve escalated issues
assist customers to scan products and operate scanning equipment
fix transaction technical issues
handle cash transactions and process payments as per standard operating procedures
ensure compliance with department audits
support departmental KPIs and main actions
multi-task and support other functions within the Customer Relations Department when required.
Requirements:
Customer-service oriented
good communication and interpersonal skills
committed and responsible team player
ability to cope in a fast-paced environment
meticulous
detail-oriented
highly observant
comfortable with handling cash transactions
computer literate
able to multi-task and work under pressure
strong integrity and sincerity
hands-on
able to withstand prolonged standing hours and handle heavy merchandise
able to commit to AM/PM shifts, including weekends and public holidays.
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