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Reporting to the Checkout Manager and Team Leaders, you ensure an easy-buying experience for IKEA customers in a high volume and fast paced environment throughout the complete payment process by ensuring the check-out service is efficient for the customer and ensuring payments are handled in a reliable, accurate and friendly way.
Job Responsibility:
opening and closing of the check-out counter
support customers with their enquires and help resolve escalated issues with customers
assist customers to scan products, operate scanning equipment and fix transaction technical issues
handle cash transactions and receive and process all payments according to standard operating procedures
complete, process and maintain applicable paperwork and records to maintain cash registry accuracy
support the administration process in cash office in accordance with the standard operating procedures and compliance
understand the department standard operation procedures and conform to ensure compliance to department audits
support the department in achieving its KPIs and main actions
multi-task and support other functions with the Customer Relations Department, when required
Requirements:
3 years of experience in a similar cashier or customer-facing role
customer-service oriented with strong communication and interpersonal skills
committed and responsible team player who can cope in a fast-paced environment
meticulous, detail-oriented, highly observant and comfortable with handling cash transaction
computer literate and able to multi-task and work under pressure
strong integrity and sincerity in work
hands-on and able to withstand prolonged hours of standing and handle heavy merchandise
can commit to working on AM/PM shifts, including weekends and public holidays
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