Caseworker

• Provides the critical first response to enquiries received through our 1300/1800 number and inbox
• Engage in direct service-provision – participating in rough sleeper activity through assertive outreach patrols across the Inner and Greater Inner West, contributing to the coordinated care and support of rough sleepers
• Supports the capacity of teams to respond to the needs of individual clients and to honour co-location commitments in various community and department settings
• Can at times be a mobile role, requiring travel throughout the districts in which we deliver services
• May include working from Wesley Mission and partner sites, in emergency and transitional accommodation settings, community service settings and the homes of the people we support
• May at times include earlier starts, later finishes and occasional weekends

• Qualifications and experience relevant to the quality provision of accommodation, care and support activities for a range of ages and circumstances – including advanced / specialised skills to support very complex needs
• Understanding of homelessness and an ease in providing warm and credible empathy to people who are at risk of, who are, or who have been homeless or in crisis / distress
• Ability to articulate practice that is person-centred, trauma informed, culturally competent and respectful of diversity, and the role of case management in supporting permanent exits from homelessness
• Ability to perform in complex and challenging community welfare settings – flexible and creative approaches to work, matched with tested personal attributes such as resilience, patience, initiative, compassion and commitment to self-care
• Experience engaging with those sleeping rough through assertive outreach, including demonstrated ability to build rapport, gather client details, assess & refer, identify barriers and coordinate practical support in collaboration with multiple agencies
• Effective communication and administrative competencies – computer literacy, documentation, data collection etc
• Ability to embrace Wesley Mission’s values and to work within its codes of ethics and conduct – and to work respectfully alongside the mission and values of partner organisations
• Possess a current Driver Licence, Apply First Aid Certification, and satisfy relevant security checks including but not limited to a Working with Children Check

• Local, sector or organisational knowledge
• Familiarity with sector practice guidelines, information systems and outcome measures

Generous salary packaging opportunities