Case Worker – Swahili Speaking

• Engaging in outreach to make connections with newly arrived and/or “hard to reach” families
• Carrying out intake and assessment with clients and developing wraparound support plans
• Organizing, facilitating and preparing curriculum to deliver the Life Skills/ Topical Workshops
• Providing home outreach and visitation as needed
• Facilitating communication between various systems and clients who have language and cultural barriers
• Maintaining required documentation on client
• Following up with clients/agencies to assess effectiveness of services and referral
• Assisting with addressing barriers to participation such as transportation, language, and/or literacy
• Preparing exit plans for clients and providing follow-up

• A degree in the Human Services field, OR the equivalent combination of education and experience
• At least 3 years’ experience addressing settlement needs and issues of multi-barrier immigrants and refugees
• At least 2 years’ experience working with clients suffering from emotional and mental health issue
• At least 2 years’ experience using case planning and case management principles and technique
• Ability to speak Swahili is required
• A valid Class 5 BC Driver’s License and clean driving record
• Strong written, verbal, and active listening skills
• Well-developed ability to communicate with individuals who have low English levels
• Understanding of intercultural family dynamics
• Well-developed knowledge of program eligibility criteria
• Strong knowledge of case planning and case management principles and technique
• Able to set boundaries with clients
• Well-developed knowledge of BC’s systems
• Well-developed computer skills
• Strong crisis intervention and de-escalation skills
• Strong organizational and time management skills
• Ability to work with multicultural and diverse backgrounds
• The use of a personal vehicle is required for program-related driving
• Comfortable using the Agency van
• Willingness and flexibility to work evenings and weekends as needed
• A satisfactory Criminal Records Check is a condition of employment

An additional African language will be an asset

• Three weeks pro-rated vacation in your first year
• four weeks in your second year
• Three pro-rated wellness days per year
• Pro-rated sick leave days per year
• Opportunity to exchange a statutory holiday for a cultural day celebration
• A great benefits plan including extended health and dental
• Employee and Family Assistance Program
• Access to online wellness resources
• Free use of Archway’s wellness equipment
• Great in-house training opportunities
• Business insurance and associated mileage costs for program-related driving is covered by Archway
• Rewarding work in a positive and supportive environment
• Work/Life balance