Case Specialist Job at Robert Half (San Diego)

Case Specialist

The Case Specialist will play a key role in providing direct support and advocac...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in Farsi, Dari, and Pashto (spoken and written)
Bachelor’s degree in Social Work, Human Services, Psychology, or a related field (preferred)
2+ years of experience in case management, client advocacy, or a related field, preferably in a nonprofit setting
Strong interpersonal, organizational, and problem-solving skills
Proficiency in case management software and Microsoft Office Suite
Ability to navigate sensitive cultural contexts with empathy and respect

Job Responsibility

Conduct client intakes, needs assessments, and develop personalized service plans
Provide one-on-one case management and ongoing support to Farsi, Dari, and Pashto-speaking clients
Advocate for clients' access to healthcare, housing, legal aid, employment, and educational resources
Build and maintain relationships with community organizations, government agencies, and service providers
Connect clients with appropriate resources and assist in navigating application processes
Accurately document client interactions, service plans, and progress notes in the case management system
Prepare reports for internal tracking and external reporting requirements
Use fluency in Farsi, Dari, and Pashto to provide sensitive, clear communication
Educate clients on available services and their rights in culturally appropriate ways
Participate in community outreach efforts to raise awareness of the organization’s programs

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Case Management Specialist

AwePlus is working with a global legal technology application firm seeking custo...

Location

Malaysia , Kuala Lumpur

Salary:

4000.00 - 6000.00 RM / Month

Aweplus Australia Pty Ltd

Expiration Date

Until further notice

Requirements

Bachelor's degree
Strong attention to detail and great time management
Strong English reading and writing skills (MUET Band 4 or IELTS 7.5 and above)
Proficiency in Mandarin (reading and writing), able to read application materials written in Mandarin Chinese is an added advantage
High degree of self-motivation and ability to work independently under tight deadlines
Ability to work in a fast-paced environment to manage complex and dynamic demands
At least 2 years of experience in customer service/client management/paralegal/auditing (or related fields)

Job Responsibility

Evaluate client background and provide suggestions that best fit individual client's needs and goals before processing their cases
Review multiple types of documents and evidence and provide instruction and feedback
Reply to client messages regarding their application materials and timeline
Assist in assembling and reorganizing documentation tasks per various case requirements

What we offer

10 annual paid leave plus 11 holidays
0.5- 1.0 month salary as yearly performance bonus
Opportunities for promotion

Fulltime

Employee Relations Intake Specialist

Our client, Amazon, is seeking a highly organized ER Intake Specialist to suppor...

Location

United States , Atlanta; Arlington; Herndon; Seattle; Bellevue; Nashville; San Diego; Tempe; Austin

Salary:

48.00 - 52.00 USD / Hour

Axiom Law

Expiration Date

Until further notice

Requirements

5+ years of experience in HR operations, case management, or employee relations in a large, complex organization
Strong computer proficiency, including Microsoft Word, Excel, and data management tools
Exceptional attention to detail, critical thinking, and high judgment in decision-making
Excellent written and verbal communication skills
Ability to manage competing priorities and remain flexible in a dynamic environment
Experience with HR case management systems
Proven success working with large data sets or in roles requiring rapid information processing
Strong typing speed (high WPM) and comfort navigating multiple systems simultaneously
Prior experience in staffing, employee relations, or HR analytics

Job Responsibility

Retrieve and review cases from the ER queue and determine the appropriate routing
Make high-volume, high-judgment triage decisions, typically reviewing and assigning 100 cases per day
Support the central intake process, as well as adjacent processes such as Employee Experience (EE) case management (e.g., routing emails into the case management system)
Maintain accuracy and consistency in data entry and tracking through internal tools such as HRSC and other Amazon systems
Collaborate cross-functionally to ensure cases are properly categorized, resolved, and documented in compliance with internal protocols
Adapt quickly to changing priorities and contribute to ongoing process improvements across the ER organization

What we offer

health benefits
401K
professional development resources
learning and development programs

Fulltime

Quality Assurance Specialist

This is 40 hours a week Onsite responsibility. Must have transportation to work ...

Location

United States , Columbus

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

Must have transportation to work in downtown Columbus Ohio
Ability to work in a team environment
Strong communication skills
both written and spoken

Job Responsibility

Assist in software (OnBase) activities in defined span of control for the organization
Review and create data entries in OnBase (Case management System) by reviewing emails and online filings
Track and monitor process and work product improvement opportunities
Collect, review, and evaluate the project’s required work products against standard work product templates
Verify that established measurement procedures are used and all required metrics are collected
Respond to requests for information
Develop quality standards
Monitor progress of action item resolution activity and ensure appropriate internal stakeholders are aware of pending deadlines
Conduct training courses with project teams on software quality review process
Research problems before approaching Quality Assurance Lead for assistance

Fulltime

Integrated Care Manager

Responsible for promoting continuity of care through a collaborative process tha...

Location

United States , Phoenix

Salary:

Not provided

Blue Cross Blue Shield of Arizona

Expiration Date

Until further notice

Requirements

2 year(s) of experience in full-time equivalent of direct clinical care to the consumer
Associate’s Degree in general field of study or Post High School Nursing Diploma or Master’s Degree in a behavioral health field of study (i.e., MSW, MA, MS, M.Ed.), Ph.D. or Psy.D
Active, current, and unrestricted license to practice in the State of Arizona (or an endorsement to work in Arizona) as a behavioral health professional such as LCSW, LPC, LISAC LMFT, or licensed psychologist (Psy.D. or Ph.D.), OR an active, current, and unrestricted license to practice nursing in either the State of Arizona or another state in the United States recognized by the Nursing Licensure Compact (NLC) as an RN
Within 4 years of hire as a Care Manager employee must hold a certification in case management from the following certifications
Certified Case Manager (CCM), Certified Disability Management Specialist (CDMS), Case Management Administrator, Certified (CMAC), Case Management Certified (CMC), Certified Rehabilitation Counselor (CRC), Certified Registered Rehabilitation Counselor (CRRC), Certified Occupational Health Nurse (COHN), Registered Nurse Case Manager (RN, C), or Registered Nurse Case Manager (RN,BC).

Job Responsibility

Assess and collect data related to the member from all care settings. Interview and collaborate with case-related providers, member and family to implement the care plan
Answer a diverse and high volume of health insurance related customer calls on a daily basis
Explain to customers a variety of information concerning the organization’s services, including but not limited to, contract benefits, changes in coverage, eligibility, claims, BCBSAZ programs, provider networks, etc
Analyze medical records and apply medical necessity criteria and benefit plan requirements to determine the appropriateness of benefit requests
Present status reports on all cases to the manager/supervisor and, when indicated, to the medical director
Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries
Meet quality, quantity and timeliness standards to achieve individual and department performance goals as defined within the department guidelines
Maintain all standards in consideration of state, federal, BCBSAZ, URAC, and other accreditation requirements
Maintain complete and accurate records per department policy
Demonstrate ability to apply plan policies and procedures effectively

Fulltime

Customer Service Case Manager

At Percepta, we deliver award-winning services for every stage of the automotive...

Location

United States , Houston

Salary:

19.50 USD / Hour

TTEC

Expiration Date

Until further notice

Requirements

High school diploma required
Associate or bachelor’s degree preferred
Two (2) years of experience in a Customer Relations Contact Center or hospitality industry
Experience in a luxury field (hospitality or brand product) is a plus
Knowledge of the automotive industry is a plus
High level of trust and integrity
Strong verbal and written communication skills
Detailed listening skills
Strong customer service, interpersonal, and relationship-building skills
Time management and the ability to prioritize projects and customer needs

Job Responsibility

Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the customer from their initial contact through case resolution
Act as a resource for all product knowledge and service support
Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner
Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction
Be responsible for handling inbound customer calls in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs
Be responsible for handling emails
Exhibit strong follow-up and organizational skills in both verbal and written communication
Be responsible for resolving customer issues using all available resources, including dealers (i.e., Service Personnel, Subject Matter Experts (SMEs), Leadership, and Field Service Engineers)
Return all email and voice mail messages promptly and follow up with customers and dealers as committed
Be responsible for documenting all customer interactions

What we offer

Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)

Fulltime

Integrated Care Manager - Adult

Responsible for promoting continuity of care through a collaborative process tha...

Location

United States , Phoenix

Salary:

Not provided

Blue Cross Blue Shield of Arizona

Expiration Date

Until further notice

Requirements

2 year(s) of experience in full-time equivalent of direct clinical care to the consumer
Associate’s Degree in general field of study or Post High School Nursing Diploma or Master’s Degree in a behavioral health field of study (i.e., MSW, MA, MS, M.Ed.), Ph.D. or Psy.D
Active, current, and unrestricted license to practice in the State of Arizona (or an endorsement to work in Arizona) as a behavioral health professional such as LCSW, LPC, LISAC LMFT, or licensed psychologist (Psy.D. or Ph.D.), OR an active, current, and unrestricted license to practice nursing in either the State of Arizona or another state in the United States recognized by the Nursing Licensure Compact (NLC) as an RN
Within 4 years of hire as a Care Manager employee must hold a certification in case management from the following certifications
Certified Case Manager (CCM), Certified Disability Management Specialist (CDMS), Case Management Administrator, Certified (CMAC), Case Management Certified (CMC), Certified Rehabilitation Counselor (CRC), Certified Registered Rehabilitation Counselor (CRRC), Certified Occupational Health Nurse (COHN), Registered Nurse Case Manager (RN, C), or Registered Nurse Case Manager (RN,BC)
Intermediate PC proficiency
Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones
Intermediate skill in word processing, spreadsheet, and database software
Maintain confidentiality and privacy
Advanced and current clinical knowledge

Job Responsibility

Assess and collect data related to the member from all care settings. Interview and collaborate with case-related providers, member and family to implement the care plan
Answer a diverse and high volume of health insurance related customer calls on a daily basis
Explain to customers a variety of information concerning the organization’s services, including but not limited to, contract benefits, changes in coverage, eligibility, claims, BCBSAZ programs, provider networks, etc
Analyze medical records and apply medical necessity criteria and benefit plan requirements to determine the appropriateness of benefit requests
Present status reports on all cases to the manager/supervisor and, when indicated, to the medical director
Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries
Meet quality, quantity and timeliness standards to achieve individual and department performance goals as defined within the department guidelines
Maintain all standards in consideration of state, federal, BCBSAZ, URAC, and other accreditation requirements
Maintain complete and accurate records per department policy
Demonstrate ability to apply plan policies and procedures effectively

Fulltime

Behavior Technician

Our mission is to improve lives, productivity, and independence using evidence-b...

Location

United States , Templeton

Salary:

20.00 - 24.50 USD / Hour

PNA SERVICES ADMINISTRATION LLC

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent required
Minimum of 1 years’ experience working with children
Must legally be authorized to work in the United States
Possesses a California driver’s license and have proof of automobile insurance
Must provide verification of negative TB test and a criminal background check

Job Responsibility

Provides direct 1:1 services to children with autism and related disorders in the home or clinic setting under the supervision and guidance of the case specialist, supervisor, and clinical team
Attends scheduled team meetings, related observations, and implements behavior interventions and programs
Teaching communication, self-care, social skills, etc.
Implements behavior intervention strategies as decided upon in team meetings and/or as directed by case specialist or supervisor
Performs other duties as assigned reasonably within the scope of a Behavior Therapist

What we offer

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program

Case Specialist

Robert Half

Location:
United States , San Diego

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 26, 2025

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