Case Aide/Case Manager

Hello Neighbor is seeking a Preferred Communities GAPS Case Aide/Manager to provide stabilization-focused, trauma-informed case management services to refugees and ORR-eligible individuals in the local area. The Preferred Communities GAPS Case Aide/Manager supports individuals and families who require some additional case management and navigation support following their initial resettlement period. Services focus on addressing barriers to stability and self-sufficiency, including medical access, benefits navigation, transportation planning, and connection to community resources. This role emphasizes short-term engagement, systems navigation, and coordination of services rather than intensive or clinical case management. The GAPS Case Aide/ Manager works collaboratively with internal Hello Neighbor programs and external partners to ensure continuity of care, appropriate referrals, and non-duplication of services, using a trauma-informed and culturally responsive approach.