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Carrier Performance Manager

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Znojdziem IT recruitment agency

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Location:
Germany , Berlin

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Category:

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Contract Type:
Not provided

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Salary:

3000.00 - 4500.00 EUR / Month

Job Description:

The Transport Solutions team is a local team based in Berlin. The team takes care of all actions and issues concerning middle mile transport (line hauling) across Europe covering 27 countries using in excess of 30+ linehaul carriers. It covers different transport flows including Outbound Transports, Internal Transports and Return Transports. Reporting to the Head of Transport Solutions, this is a single contributor role initially. You are supporting the overall goal to get all orders delivered fast, on time and at the lowest costs to the last mile carriers in the destination countries for delivery to end-customers.

Job Responsibility:

  • responsible for the linehaul carrier allocation to transport lanes
  • securing sufficient carrier capacity in line with business needs
  • the weekly/monthly linehaul carrier performance management process
  • preparing/holding QBRs with our key linehaul providers
  • identify key lanes subject to underperformance, perform required root-cause analysis and drive corrective actions to improve performance
  • identify and drive key initiatives in order to improve costs and customer experience (CX)
  • partner with external colleagues such as Controlling and Warehousing as well as internal colleagues from Team Transport
  • work closely with carriers and contribute in growing our network
  • work in projects to improve costs and customer experience
  • exchange best practices with other Zalando teams
  • onboard new countries' carriers and services

Requirements:

  • degree in supply chain management, logistics management, economics or similar disciplines
  • several years of experience in a logistics & supply chain-related environment, preferably linehaul management, e-commerce is a plus, ideally with previous leadership and project management experience
  • detail-oriented with a strong analytical mindset and financial awareness with excellent knowledge in Office skills
  • high level of Ownership and Bias for Action, strong motivation, with a strong drive for Continuous Improvement, who enjoys working independently as well as in a team and across teams
  • ability to interact & communicate with various stakeholders at all levels in order to foster close collaboration & negotiations
  • languages English fluent, German would be a plus and any other European language would be valued positively

Nice to have:

  • e-commerce experience
  • previous leadership and project management experience
  • German language skills
  • any other European language
What we offer:
  • employee shares program
  • 2 paid volunteering days a year
  • hybrid working model with 60% (or more) remote per week
  • work from abroad for up to 30 working days a year
  • 27 days of vacation a year to start
  • relocation assistance available (subject to prior agreement)
  • family services, including counseling and support
  • health and wellbeing options (including Gympass)
  • mental health support and coaching are available

Additional Information:

Job Posted:
January 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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