CrawlJobs Logo

Card Fraud Manager

mercury.com Logo

Mercury

Location Icon

Location:
United States; Canada, San Francisco ▼

Category Icon
Category:
Finance

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

135900.00 - 169800.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs’ and business owners’ financial lives. We’re looking for a Card Fraud Manager to lead our team of Senior Card Fraud Investigators and help shape the future of card fraud prevention at Mercury. You’ll lead a high-performing team dedicated to detecting, investigating, and mitigating card fraud while balancing excellent customer experience. You’ll also collaborate across Risk Operations, Customer Support, Risk Strategy, Product, and Engineering teams to design scalable, data-driven controls and tools to improve our fraud detection capabilities.

Job Responsibility:

  • Lead and develop a team of Card Fraud Investigators, providing mentorship, performance feedback, and opportunities for growth
  • Hire additional team members as business needs evolve
  • Set and track key performance metrics to assess team effectiveness and guide operational improvements
  • Foster a high-performing, collaborative team culture focused on balancing fraud prevention with an excellent customer experience
  • Shape strategy for transaction-level fraud prevention and mitigation, balancing risk controls and customer friction
  • Partner with Product, Risk Strategy, and Risk Engineering to automate workflows, improve investigation tools, and design scalable systems that reduce manual review volume
  • Collaborate cross-functionally with Compliance, Legal, and other partners to enhance fraud prevention policies, tooling, and decisioning logic
  • Coordinate with Disputes and Customer Support to align on processes for unauthorized transactions and ensure consistent customer communication
  • Oversee Mercury’s card fraud monitoring operations, ensuring timely and accurate investigation of alerts from MasterCard Fraud Center and internal systems
  • Leverage data to identify emerging fraud trends and drive proactive rule adjustments or new mitigation strategies, while building consistent processes across the team to balance risk mitigation and customer experience
  • Document and refine processes to drive continuous improvement in efficiency, accuracy, and scalability
  • Communicate insights and outcomes to internal and external stakeholders to support transparency and learning across Mercury

Requirements:

  • 6+ years of experience in card or payments fraud management
  • 2–3+ years of people management experience (including leading investigators or analysts)
  • Strong domain knowledge of card fraud patterns, transaction monitoring systems, and dispute workflows
  • Proficient with tools such as MasterCard Fraud Center, Accertify, Falcon, or equivalent fraud management systems
  • Data-driven mindset, able to interpret trends, evaluate rule performance, and make informed decisions using internal data
  • Excellent communication and leadership skills
  • Thrive in fast-paced, high-stakes environments and enjoy solving complex fraud problems with a calm, strategic approach
  • Comfortable with ambiguity, prioritizing effectively in a dynamic environment while ensuring risk is managed responsibly
What we offer:
  • Equity (stock options)
  • Benefits

Additional Information:

Job Posted:
December 10, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Icon
View All Jobs In This Company
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Card Fraud Manager

New

Product Manager – Cards / Payment Orchestration

Transak is a leading Web3 payments infrastructure provider used by top partners ...
Location
Location
Salary
Salary:
Not provided
transak.com Logo
Transak
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of product management experience
  • at least 2+ years in payments, card acquiring, or PSP orchestration
  • hands-on experience with payment service providers (PSPs) or aggregators such as Checkout.com, Adyen, Stripe, Primer, or Worldpay
  • strong technical product skills, with familiarity in routing logic, APIs, 3DS, tokenization, retries, and fraud step-ups
  • proven track record of improving card approval rates, reducing chargebacks, or optimizing transaction costs
  • data-driven mindset
  • skilled at funnel analysis, experimentation, and performance monitoring
  • strong stakeholder management skills
  • ability to work across engineering, finance, risk, and partnerships
  • experience in high-growth fintech, payments, or Web3 preferred
Job Responsibility
Job Responsibility
  • Smart Orchestration: Design and optimize routing logic across multiple PSPs to maximize approval rates and minimize transaction costs with the help of AI
  • Retries & Fallbacks: Build robust retry and fallback mechanisms to reduce failed payments and increase conversion
  • A/B Testing & Experimentation: Run controlled experiments on routing strategies, PSP configurations, and card flows to continuously improve approval rates and costs
  • Risk & Fraud Collaboration: Work closely with the risk team to reduce false positives, lower chargebacks, and optimize fraud step-up flows while protecting throughput
  • Margin Optimization: Partner with finance and partnerships to monitor PSP fees, interchange costs, and optimize orchestration for both cost and reliability
  • Global Expansion: Support integrations with new acquirers and local PSPs to unlock new markets, balancing global scale with regional compliance
  • Analytics & Monitoring: Define and own KPIs such as authorization success rate, PSP uptime, false-positive rates, chargeback ratios, and margin per transaction. Build dashboards and alerts for proactive monitoring
  • Cross-Functional Leadership: Collaborate with engineering, risk, fraud, finance, and partnerships teams to deliver best-in-class card payment orchestration
  • Regulatory Alignment: Ensure orchestration systems meet PCI DSS, 3DS, and regional card regulations across jurisdictions
What we offer
What we offer
  • Competitive compensation + equity options
  • Be part of a global, mission-driven team building the future of Web3 payments
  • Fulltime
Read More
Arrow Right

Fraud Risk Specialist

The Fraud Risk Specialist ensures quality of tasks and services provided by impl...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-4 years previous experience preferred
  • Bachelor's degree is must
Job Responsibility
Job Responsibility
  • Minimizes application fraud losses by implementing and managing various pre acquisition fraud prevention processes
  • Manages Pre- Acquisition sampling for the given location and manages Post acquisition verification processes
  • Manages Outsourced vendors and ensure smooth functioning of Business as Usual Reviews
  • Reviews sampling reports sent by outsourced vendors and provide the same to Credit Initiation teams post validation
  • Reviews the alerts received to ensure that fraudulent credit card booking is avoided
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
  • Fulltime
Read More
Arrow Right
New

Risk Officer

Blockchain.com is connecting the world to the future of finance. As the most tru...
Location
Location
Malta
Salary
Salary:
Not provided
blockchain.com Logo
Blockchain
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 5 years prior experience within Banking, Finance or FinTech
  • Strong understanding of and experience with risk management and methodologies using analytical tools and techniques
  • Strong analytical abilities with the capacity to transform data into a strategic vision
  • Excellent problem-solving and decision-making abilities
  • Perform well in a fast-paced, sometimes ambiguous, diverse work environment with great follow through
  • Excel in relationship building & have experience managing complex cross-functional relationships
  • Proven experience building or maturing risk frameworks and governance structures from scratch or in a high-growth environment
  • Strong knowledge of fraud typologies and mitigation strategies, ideally including both card-not-present and identity fraud
  • Confident communicator with the ability to interface credibly with regulators, senior leadership, and technical teams
  • Hands-on and execution-oriented, yet capable of stepping back to see the big picture
Job Responsibility
Job Responsibility
  • Serve as a designated Risk Officer in conversations with regulators, auditors, and partners—explaining our risk approach, governance structures, and control environment
  • Drive risk reporting to senior leadership and the board, delivering clear, actionable insights
  • Partner with Product, Data, and Engineering to design and optimize fraud detection tools and processes
  • Champion a strong risk-aware culture throughout the company—helping teams understand risk in a practical, business-aligned way
  • Collaborate across teams including Compliance, Product, Finance, and Customer Success to align objectives and address risks across different projects and products
  • Drive a vendor management program that improves efficiencies and reduces risk for business partners
  • Responsible for the definition, maintenance, and administration of our third party & vendor management risk framework, continuously driving improvements
  • Support the monitoring of outsourcing risk mitigation and create related reports to management
  • Support and development of Sourcing, Procurement, Outsourcing and Vendor Management policies and processes
  • Assist the department lead in defining the relevant key performance indicators, key risk indicators and relevant reporting
What we offer
What we offer
  • Competitive full-time salary based on experience and meaningful equity in an industry-leading company
  • The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry
  • Performance-based bonuses
  • Apple equipment provided by the company
  • Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year
  • Fulltime
Read More
Arrow Right
New

Billing & eCommerce Payments Manager

My Client are looking for a talented and motivated individual to take responsibi...
Location
Location
United Kingdom , London
Salary
Salary:
85000.00 GBP / Year
hunterbond.com Logo
Hunter Bond
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong understanding of payments data
  • Billing experience, to include Card based billing
  • Post pay billing background
  • Understanding of the payment value chain
  • Excellent communication skills
Job Responsibility
Job Responsibility
  • Take responsibility for the organisations' global ecommerce payment and payment fraud processes
  • Own payment KPI reporting, deriving data-driven decisions and improvements to maximise conversion and authorisation rates
What we offer
What we offer
  • bonus
  • benefits
  • Fulltime
Read More
Arrow Right

Credit Risk Senior Analyst

The Credit Risk Senior Analyst role involves oversight of loss forecasting, gran...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-8 years previous experience in Forecasting / Fraud / Risk Management
  • Advanced quantitative and analytic skills required
  • Proficient in Excel, Microsoft Word, PowerPoint
  • Excellent communication skills, both oral and written
  • Bachelor's/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Oversees the monthly Loss Forecasting aspects of the group
  • Liaises with the Finance, Collections & Risk Policy team with respect to Loss Forecasting
  • Oversees analysis of Forecasting in Citi Corp with respect to Forbearance performance and reporting, and Recoveries performance and reporting
  • Analyzes fraud portfolio performance at a granular level
  • Develops detailed diagnostics on Fraud behavior, shifts in that behavior, assess its impact on portfolio performance, and support the forecasting process
  • Assists in the production all presentations to the Citigroup CFO, Citi Cards CEO, Citi Cards Risk Head, Global Consumer Credit Risk Officer & Regulators, as well as various ad hoc requests
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
What we offer
What we offer
  • Access to telehealth options, health advocates, confidential counseling
  • Generous paid time off packages
  • Programs and services for physical and mental well-being
  • Fulltime
Read More
Arrow Right

Credit Risk Senior Analyst

The Credit Risk Senior Analyst is a seasoned professional role. Applies in-depth...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-8 years previous experience in Forecasting / Fraud / Risk Management
  • Advanced quantitative and analytic skills required
  • Proficient in Excel, Microsoft Word, PowerPoint
  • Excellent communication skills, both oral and written
  • Bachelor's/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Oversees the monthly Loss Forecasting aspects of the group
  • Liaises with the Finance, Collections & Risk Policy team with respect to Loss Forecasting
  • Oversees analysis of Forecasting in Citi Corp with respect to Forbearance performance and reporting, and Recoveries performance and reporting
  • Analyzes fraud portfolio performance at a granular level
  • Develops detailed diagnostics on Fraud behavior, shifts in that behavior, assess its impact on portfolio performance, and support the forecasting process
  • Assists in the production all presentations to the Citigroup CFO, Citi Cards CEO, Citi Cards Risk Head, Global Consumer Credit Risk Officer & Regulators, as well as various ad hoc requests
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
What we offer
What we offer
  • Programs and services for physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
  • Generous paid time off packages
  • Fulltime
Read More
Arrow Right
New

Product Manager - Risk and Compliance

At myPOS, we’re all about helping businesses grow and get paid. We make payments...
Location
Location
Bulgaria , Sofia; Varna
Salary
Salary:
Not provided
mypos.com Logo
myPOS
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of product management experience, ideally within fintech, banking, or payments
  • Proven track record designing or managing systems that detect or prevent fraud, financial crime, or transaction anomalies
  • Solid understanding of AML/CFT frameworks, payments regulations, and risk management principles
  • Analytical, data-driven decision-maker with experience in KPIs, metrics, and continuous improvement
  • Skilled communicator who can work across engineering, compliance, commercial, and external partners
  • Able to lead by influence, build relationships across disciplines, and drive alignment among teams with competing priorities
  • Curious, calm, and determined
  • comfortable operating in ambiguity in fast-moving agile contexts
Job Responsibility
Job Responsibility
  • Be curious and think from first principles to identify the highest impact opportunities to protect myPOS and our customers from fraud and financial crime
  • Turn complex ideas into clear, testable requirements that align teams and deliver results
  • Design scalable systems that detect and prevent fraud across payments, cards, transfers, and account security
  • Work with Data and Engineering to automate anti-financial crime controls intelligently, using analytics and machine learning where they add value
  • Partner with Compliance and Risk to turn regulation and best practices into smart, scalable solutions
  • Challenge outdated processes and drive simplification and automation
  • Promote a pragmatic, risk-aware culture across product and business teams
  • Stay curious about the payments landscape - from card schemes to digital wallets - to keep us ahead of emerging risks
  • Build strong, trusted relationships with Risk and Compliance teams
  • Manage priorities confidently to protect focus and quality
What we offer
What we offer
  • Vibrant international team operating in hi-tech environment
  • Annual salary reviews, promotions and performance bonuses
  • myPOS Academy for upskilling and training
  • Unlimited access to courses on LinkedIn Learning
  • Annual individual training and development budget
  • Refer a friend bonus as we know that working with friends is fun
  • Teambuilding, social activities and networks on a multi-national level
  • Excellent compensation package
  • 25 days annual paid leave (+1 day per year up to 30)
  • Full “Luxury” package health insurance including dental care and optical glasses
  • Fulltime
Read More
Arrow Right
New

Director of Cards Operations

BrainFinance is a leading financial technology company that provides responsible...
Location
Location
Canada , Montreal
Salary
Salary:
115000.00 - 120000.00 USD / Year
brainfinance.com Logo
BrainFinance
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University degree in Business Administration, Operations Management, Finance, or a related field
  • an MBA or advanced degree is highly preferred
  • 2 years of experience in IT project management
  • Significant experience in payment/card operations, ideally in leadership roles within the financial services or fintech sectors
  • Strong knowledge of credit card processing, industry regulations, and compliance frameworks, including VISA rules and PCI-DSS (Payment Card Industry Data Security Standard)
  • Proven experience in product development and vendor ecosystem management, ensuring seamless integration and alignment with business objectives
  • Demonstrated ability to enhance operational efficiency and optimize processes in a customer-centric environment.
Job Responsibility
Job Responsibility
  • Lead and manage cross-functional teams of specialists (technology, operations, compliance, finance, and vendor partners) in the design, deployment, and administration of payment platforms, software, and data systems
  • Serve as the key escalation and delivery point for executives and partners, ensuring transparent communication of risks, progress, and overall program health
  • Champion change initiatives, compliance programs, and audit preparation efforts to ensure regulatory alignment and operational resilience
  • Plan, organize, direct, control, and evaluate the activities related to payment programs, including BIN sponsorship, product readiness, partner integration, and go-live execution
  • Develop and implement policies, procedures, and governance frameworks to ensure effective management of electronic payment systems and card lifecycle operations
  • Meet with internal stakeholders and external partners to define system requirements, technical specifications, budgets, and delivery timelines
  • Evaluate performance through KPIs, dashboards, and executive reporting, ensuring continuous improvement in customer adoption, spend, risk, and fraud management
  • Oversee and control program budgets, forecasts, reporting, and expenditures to ensure financial and operational efficiency
  • Supervise, and guide analysts, engineers, program managers, and vendor resources, ensuring ongoing training, professional development, and adherence to best practices.
What we offer
What we offer
  • Group Insurance (Health and Dental)
  • Retirement Savings Plan (RSP)
  • Virtual healthcare
  • Employee Assistance Program (EAP)
  • Additional Days off (Moving day, Birthday, 5 personal days)
  • Health and Wellness Program
  • Office perks: Event Coordinator responsible for social activities, 5-7, snacks provided, yoga and meditation room
  • Paid subscription to training tools
  • Benefits for public transportation (Bixi, Opus)
  • Modern open plan office with pin pong, and pool table
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Australia Jobs Canada Jobs Poland Jobs Ireland Jobs Spain Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy