Capacity Manager Job at Sopra Steria (Machelen)

GTM & Capacity Planning Manager

We are looking for a GTM & Capacity Planning Manager to join our Revenue Operati...

Location

Canada; United States , Calgary; Toronto; Vancouver

Salary:

109100.00 - 147500.00 USD / Year

Clio

Expiration Date

Until further notice

Requirements

3+ years of experience in Consulting, Revenue Operations, Finance, preferably in the SaaS industry, with a focus on business strategy and modeling, and deep expertise in GTM planning
Clear and compelling storytelling abilities that distill complex information and concepts simply and concisely for a variety of audiences
Superior written and verbal communications skills with experience preparing strategy memos, white papers and presentations for an executive audience
A breadth of experience interacting across marketing, sales, finance, and business operations
An analytical mindset with fluency in data
comfortable diving into metrics and data to extract insights and tell compelling stories
A demonstrated ability to take initiative and manage multiple, complex, competing priorities
The ability to earn trust and collaborate with sponsors and key stakeholders at all levels to establish a shared vision, common goal framework and prioritization principles where no formal authority exists

Job Responsibility

Owning the annual and quarterly planning processes for SMB and Enterprise businesses, including account segmentation, coverage model design, global quota-setting, resource allocation, and revenue forecasting
Building and refining complex planning models (quota, capacity, territory) to translate business processes into structured analytical models that provide clear insights on revenue impact and GTM efficiency
Analyzing sales productivity, market trends, the competitive landscape, and funnel dynamics to surface strategic growth opportunities and risks
Driving a comprehensive approach to planning that aligns long-term business strategies with tactical execution through the recommendation of hiring targets and schedule, revenue goals, and allocation of resources across regions, segments, and GTM motions
Identifying and expanding Total Addressable Market (TAM) to drive GTM strategy, leveraging a deep understanding of market dynamics and operational constraints
Serving as a trusted expert by providing strategic recommendations and delivering solutions that support high-level growth and scaling initiatives
Collaborating cross-functionally to create formal networks and drive aligned execution across senior leadership, Marketing, Business Operations, and Finance
Partnering with Finance, Sales & CS Operations, Business Operations, Marketing, Sales, and CS leaders, and other stakeholders to support quota and target setting, territory design, and ROI modeling to achieve Clio’s revenue targets
Demonstrating independent judgment to identify, structure, and resolve policy and process gaps, data inconsistencies that impede the planning lifecycle while designing new governance policies to drive consistency in GTM and capacity planning
Owning and delivering complex analyses on sales and CS performance metrics (e.g., pipeline generation trends, forecast accuracy, rep productivity, and sales capacity gaps), and translating data into clear, actionable narratives for senior leadership

What we offer

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week
Flexible time off policy, with an encouraged 20 days off per year
EAP benefits for you and household members, including counseling and online resources
401k matching and Child Education Savings
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Capacity Planning Analyst

Reporting to Global Workforce Management Lead, the Workforce Headcount Planning ...

Location

United Kingdom; Ireland , Croydon; Dublin

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

3+ years in Workforce Management, within a contact centre environment
2+ years in a capacity planning and forecasting role
Previous experience with WFM platforms (eg: Verint, Aspect, IEX)
Proficiency in data modelling, statistical analysis, and data visualization
High proficiency in Excel data analysis, and Microsoft programs such as PowerBI and Access
Experience with SQL or other data retrieval languages advantageous
Ability to interpret data for performance trends and long-term improvement opportunities
Experience presenting long-term scenario plans to senior leadership

Job Responsibility

Implementation and maintenance of best practice resource planning practices
Manage the Global Capacity Model to manage the long-term/short-term capacity planning processes for a vast insurance enterprise
Collaborate and closely communicate with Senior Operational Leadership, Human Resources, Strategic Program Teams and Finance teams and program teams to ensure smooth execution of capacity planning processes
Provide optimal contact volume allocation recommendation for several regulated workstreams by accounting for trade-offs between quality, productivity, and cost
Mitigate capacity risks by managing dependencies across multiple sites and geographies
Clearly communicate dependencies and manage/track expectations
Participate in global customer service initiatives and project roll outs to cater to growing business needs
Contribute to the automation and standardisation projects within the Worldwide Capacity Planning organisation
Maintain headcount reporting, including tracking attrition trends across multiple skills, channels, and geographic locations
Collaborate with stakeholders to implement risk mitigation strategies

Principal Technical Program Manager

As a Principal Technical Program Manager within the SPEAR team at Atlassian, you...

Location

United States

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience on software teams as Development Manager or TPM
Strategic thinking and ability to understand business objectives to translate them into technical problems and programs
Technical understanding of systems involved
Willingness to develop domain expertise in the area they operate - storage, networking, authentication, capacity management, service deployments, etc.
TPMs are not expected to write or read code, but are expected to understand system flows, block architectures, APIs and such
Experience defining and running end-to-end complex technical programs
Strong leadership, organizational, and communication skills

Job Responsibility

Strategic Planning: Collaborate with stakeholders to develop long-term strategies and roadmaps for platform improvements
Program Management: Define and execute technical programs focused on capacity planning, performance optimization, and reliability enhancements
Technical Collaboration: Partner with engineers and architects to address technical challenges and drive solutions
Project Oversight: Manage the full lifecycle of technical programs, including forecasting, budgeting, and scheduling
Risk and Communication: Identify risks, develop mitigation strategies, and communicate project status to stakeholders

What we offer

Health coverage
Paid volunteer days
Wellness resources
Bonuses
Commissions
Equity

Fulltime

Senior Solutions Designer

Our client is looking for a Senior Solutions Designer for a 4 month contract in ...

Location

Canada , North York

Salary:

Not provided

Randstad

Expiration Date

February 22, 2026

Requirements

Understanding of Siebel Application Architecture
hands on Siebel Administration
Siebel development environment setup
Web Services and workflows design
hands on Siebel Remote Client
Knowledge of, and experience with the following computing environments: Database: Oracle, CRM: Oracle Siebel, Siebel Public Sector, Siebel Tools, Siebel Remote Client, Open UI, BIP, OPA, Mid Tier: BPM, Operating Platforms: Unix (Solaris, AIX), Web/Application Servers: WebLogic, Microsoft IIS
Working experience with toolsets that support object-oriented languages and web application development including: Configuration/Builds: Harvest (or similar), Ant, UML modeling tools, Eclipse, JUnit, Log4J
Senior experience from various areas of Service Management, such as Release and Deployment Management, Change Management, Configuration Management, Availability Management, Capacity Management, Problem and Incident Management, Service Level Management

Job Responsibility

Technical Leadership, coordination, and facilitation as required for the RLSO Maintenance and Support tasks
Collaborate with RLSO solution vendor, project teams, solution architects, SDC/ITS, LTC IAST staff and third parties engaged to facilitate agreement on and acceptance of the solution for RLSO technical issues or enhancements
Provide technical support coordination for QA and UAT testing, including engagement of IAST, Data MoD, RLSO support teams
Provide support for cloud pipeline management and deployment support
Contribute to the completion of deliverables (such as requirements document, solution concept document, infrastructure build) for RLSO support and Maintenance activities
Lead the completion of the desktop package certification and installation
Lead the maintenance of environment readiness (HW, SW, ENA connectivity, VPN, VDI access for Vendor and internal teams)
Completion of all connections to all non-core and/or legacy components identified for the RLSO Maintenance and Support requirements
Provide technical expertise in the release and deployment management, change management, problem and incident management, service level management, and service transition from project team to operations team and related processes on-going
Provide Technical expertise in the management of changes from agreed scope, schedule or quality for infrastructure, network, and access updates through Change request process – provide technical assistance in the issuance of change requests and management approvals

What we offer

Earn a competitive rate within the industry
Potential for extension

Fulltime

CTO Prod Mgmt Lead

The Apps Support Group Manager is accountable for management of complex/critical...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years relevant experience
Post-Graduation in relevant field preferred
Senior to advanced level experience in an Apps Support role with commensurate experience in people management
Experience of senior stakeholder management
Project management with demonstrable results in improving IT services
Capacity Planning/Forecasting exposure a plus
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

Job Responsibility

Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
requires a good understanding of the industry
Vendor relationship management including oversight for all offshore managed service
Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices
Guide development teams on application stability and supportability improvements
Formulate and implement a framework for managing capacity, throughput and latency
Define and implemented application on-boarding guidelines and standards
Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths
Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions

Fulltime

Workforce Management Lead, Risk Operations

We are looking for an experienced and strategic Workforce Management Lead to dri...

Location

United States , Bay Area

Salary:

135800.00 - 245400.00 USD / Year

Block

Expiration Date

Until further notice

Requirements

8+ years of experience in Workforce Management, Operations, or Strategic Workforce Planning roles
5+ years of people management experience
Expertise in forecasting and capacity planning in complex environments
Moderate knowledge of KYC, AML, and Sanctions compliance
Proficiency in using spreadsheet tools such as Google Sheets and Excel, with the ability to create complex staffing models
Experience collaborating with diverse teams and managing key partner relationships
Demonstrated written and verbal communication skills, evidenced by delivering comprehensive reports and presentations to senior management that have influenced strategic decisions in operations
Experience analyzing workforce data to drive decision-making, with experience increasing operational efficiency through data-driven workforce adjustments and recommendations
Advanced analytical skills, including the ability to perform variance analysis, and developing forecasting models to inform strategic workforce planning decisions that result in a material improvement in operational efficiency

Job Responsibility

Develop and implement capacity plans and staffing models to support existing lines of business and new product launches within Compliance Operations
Forecast, schedule, and optimize staffing across multiple compliance work streams, ensuring adherence to process-specific Service level agreements and the absence of backlogs
Lead projects to create daily dashboard reporting for team leaders and managers, enhancing performance management and alert/case routing at the analyst level
Collaborate with cross-functional teams, including Product, Finance, and Compliance Analytics, to develop strategic workforce management solutions and improve forecasting models
Partner with Block vendor management teams to ensure seamless ramp-up/ramp-down and meet interval KPIs and contractual Service level agreements for our managed service providers
Use statistical methodologies and BI tools to analyze performance trends and drive data-informed decision-making
Present insights to senior and executive management, ensuring timely escalation of resourcing shortfalls based on forecasting

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Fulltime

Network Cloud Capacity & Optimisation Engineering Specialist

We are in an incredibly competitive industry and it’s not just the technology th...

Location

United Kingdom , Manchester; Ipswich

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Problem Solving
Technical Support
Time Management
Communication Management
Customer Experience Management
Feedback Management
Interpersonal
Customer Relationship Management
Conflict Management
Issue Resolution

Job Responsibility

Leads the implementation of specific capacity management and platform optimization plans, ensuring customer value realisation, retention and renewals
Leads the reporting of capacity management and utilistion metrics, including escalations, resolutions, health indicators such as CPU, latency and throughput, and renewal dates (where applicable) in alignment with BT Group standards
Leads in building value-based relationships with customers to optimise capacity management whilst leveraging the BT Group’s resource pool
Executes a range of customer, operational, project and service activities within the Capacity & optimisation Management and wider Platform Management team and other related teams, within guidelines and policies
Works directly with all Network Cloud tenants to implement improvements to working processes within the area of capacity management, optimization and resiliency of the platform
Provides leadership in the delivery of the services offered by the team and drives service productivity to achieve targets
Drives the engagement of the team in the Problem Management process to participate in complex problem diagnosis, help mitigate any identified risks within the infrastructure and actively contribute to RCA recommendations
Works with vendors and internal engineering verticals to optimization and cost saving across both Domain 1 and Domain 2
Consults with tenants and their vendors to ensure best practices are used, all deliveries are cost effective and tenants needs are met

What we offer

On target 10% on target bonus
BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
25 days annual leave (not including bank holidays), increasing with service
24/7 private virtual GP appointments for UK colleagues
2 weeks carer’s leave
World-class training and development opportunities
Option to join BT Shares Saving schemes

Fulltime

Port Delivery Team Manager

Join our Customer Operations Team in Sydney as a Port Delivery Team Manager - Tu...

Location

Australia , Sydney

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

High capacity to manage a team to deliver results
Comfortable leading change and resilient to ambiguity or setbacks
Must be available to work on weekends and/or holidays
Solve problems independently and/or make suggestions how to improve ways of working & drive our digital culture
Agility to juggle strategic priorities/projects whilst delivering day-to-day operational logistics
A genuinely helpful, flexible and professional personality
Excellent communication skills, both verbal and written, in English
Full driver’s license and vehicle is a requirement for this role

Job Responsibility

Managing and leading a team of direct reports, ensuring efficient and effective processes at the Ports (Turnaround)
Guarantee proper level of resources to deliver operations and manage staffing accordingly to the needs of each operation
Responsible to develop and maintain continuous communication with the cruise ships and both internal and external stakeholders, including Port Authorities
Work closely with the Key Account Managers to ensure a good commercial relationship with Cruise Lines
Oversees and manages operations incidents in the Port(s) and reviewing that there is no impact in the delivery of the operation
Ensure operations changes at the pier are managed to the detail and suppliers receive last minute changes or requests

What we offer

Competitive salary package
Pay for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
Growth opportunities tailored to your unique skills and expertise

Fulltime

Capacity Manager

Sopra Steria

Location:
Belgium , Machelen

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 14, 2025

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Capacity Manager

Sopra Steria

Location:Belgium , Machelen

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:November 14, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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GTM & Capacity Planning Manager

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Location:
Belgium , Machelen

Category:
IT - Administration

Contract Type:
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Job Posted:
November 14, 2025