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Campground Front Desk Supervisor

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Six Flags New England

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Location:
United States , Charlotte

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Trains, motivates, and leads Front Office associates in all responsibilities of the Front Office division, including the oversight of the Front Desk, Concierge and Reservations teams

Job Responsibility:

  • Assists in the coordination and placement of front-line staff
  • oversees operation of front-line front office staff and ensures excellent guest service is provided while maintaining productivity
  • assists in coordination and placement of front desk, reservations, and concierge associates
  • Monitors guest service through routine audits and takes appropriate action when necessary
  • ensures guest check-in is maintained in a friendly and timely manner
  • assists in coordination and execution of cottage and RV space availability
  • Takes appropriate action to answer guest questions and resolves complaints
  • gives verbal direction and assistance to guests and ensures quality guest service is given
  • displays a positive attitude about the resort and division to all associates
  • Assists in ensuring that all department and resort policies are being upheld daily such as wardrobe and grooming policies, safety procedures, and quality
  • Provides break and meal periods to subordinates in compliance with resort, state, and/or federal guidelines
  • Supports resort execution on time and attendance requirements in accordance with scope of position expectations
  • Assists Front Office Manager with guest supply inventory and product ordering as necessary
  • Other duties as assigned

Requirements:

  • Ability to work nights, weekends and holidays if necessary
  • Works with and leads of a small team of associates responsible for the check in/out procedures and reservation process of the resort and contributing to the positive experience of hundreds of guests daily

Additional Information:

Job Posted:
December 25, 2025

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