Call Center Representative, Robert Half

Robert Half

Location:
United States, Middle River

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are in search of Call Center Representatives to join a company in Middle River, MD and support their heating and air conditioning customer care department. This is a fully onsite role looking for someone who wants to get their foot in the door and plant roots.

Job Responsibility:

Deliver high-quality customer service in a dynamic call center environment
Manage a large volume of inbound calls professionally and with a positive demeanor
Assist customers by addressing their concerns, providing product information, and offering solutions to ensure satisfaction
Utilize various computer systems and applications to efficiently gather necessary information
Maintain a customer-centric approach and demonstrate empathy when addressing customer concerns
Accurately document customer interactions and update their accounts in the system
Collaborate with team members and other departments to resolve complex customer issues
Keep up-to-date with product knowledge, industry trends, and company policies
Meet performance metrics and quality standards set by the company

Requirements:

Previous experience in CSR or Customer Service roles, ideally within the Energy/Natural Resources industry
Demonstrated experience in a call center environment is a must
Proficiency in call center customer service practices and processes
Strong communication and interpersonal skills to effectively handle customer inquiries and complaints
Ability to work in a fast-paced environment and manage multiple tasks simultaneously
Capability to understand and explain complex energy-related topics to customers
High level of patience and emotional intelligence to deal with challenging customer interactions
Proficiency in using computer systems and software applicable to call center operations
Willingness to work in different shifts, including weekends and holidays if required
High school diploma or equivalent educational qualification
Additional certification or training in customer service or related fields would be an advantage

What we offer:

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
May 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Call Center Representative