Call Center Applications Developer Officer Job at Citi (Chennai)

Operations Coordinator

We are offering a long-term contract employment opportunity for an Operations Co...

Location

United States , Eden Prairie

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in Customer Service and Call Center Customer Service
Excellent Communication skills, both written and verbal
Familiarity with Office Functions and Operations
Knowledge of company Procedures and ability to Schedule Appointments
Experience with Invoice creation and Payment Processing
Ability to ensure Quality in all tasks and understand Logistics
Proficiency in Shipping Functions
Excellent Time Management skills and the ability to Execute tasks efficiently
Proficiency in Microsoft Office Suites
Understanding and adherence to Company Policy

Job Responsibility

Efficiently handle customer credit applications and maintain accurate records
Respond to customer and carrier requests through task boards and assigned email accounts
Update financials and execute non-standardized activities related to carrier payments
Schedule appointments and track shipments, ensuring quality and efficiency at all times
Monitor customer accounts and take appropriate action when necessary
Validate load data in systems according to standards
Execute tasks such as creating orders, activating shipments, building and assigning loads
Manage events utilizing knowledge gained through Standard Operation Procedures (SOPs) and experience
Ensure customer satisfaction by following through on requests and escalating when necessary
Demonstrate strong time management and prioritization skills in all tasks

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

Fulltime

Director of Customer Care

The Director of Customer Care provides direct leadership to the Customer Care De...

Location

United States , North Kansas City

Salary:

Not provided

Helzberg Diamonds

Expiration Date

Until further notice

Requirements

Seven to ten years customer service or call center management
Must have a customer service orientation with strong communication skills
Strong Microsoft Office, Word, Excel, internet, and database application skills required, along with the ability to use report-writing tools
Conflict resolution, problem-solving, and decision-making skills required, along with the ability to remain calm and patient when working with customers during highly-charged interactions
Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers

Job Responsibility

Provide strategic and tactical direction to Customer Care Department to ensure effective delivery of quality service to customers
Lead in the development and implementation of systems, applications and programs to maximize productivity and provide efficient resolutions to customers
Establish and implement standards, policies and procedures for the organization
Manage selected vendor partners that augment the department including contract negotiations, monthly/quarterly business reviews
Implement tools and metrics to measure effectiveness of the department and each individual
Develop and manage processes to ensure a quality and consistent customer experience across the group, including but not limited to, scripting, call listening/grading
Assume responsibility for additional projects or responsibilities as assigned to support the Customer Care Department
Accomplish department objectives by directing and monitoring work progress of direct report
Provide coaching and guidance to direct report
Set expectations, annual goals and provide required quarterly touch base meetings with all direct report

Customer Service Lead

We are looking for a motivated and experienced Customer Service Lead to manage a...

Location

United States , Grand Rapids

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven leadership skills with experience managing customer service teams in a call center environment
Strong analytical abilities to interpret performance metrics and identify improvement opportunities
Excellent communication and interpersonal skills for effective team collaboration and conflict resolution
Proficiency in call center software and Microsoft Office applications
Ability to adapt to a fast-paced work environment and manage multiple responsibilities
High attention to detail and accuracy in all tasks
Bachelor’s degree or at least 4 years of relevant experience
Availability to work occasional night and weekend hours, as required

Job Responsibility

Lead and inspire a team of customer service representatives, fostering a positive and productive work environment
Oversee multiple customer service queues to ensure efficient and prompt handling of inquiries
Conduct regular team meetings, coaching sessions, and performance evaluations to support skill development
Resolve escalated customer issues with attention to detail and timeliness
Monitor service levels and call queues to ensure adherence to brand standards and service level agreements
Develop and implement training programs to enhance team skills and familiarity with company policies and products
Assist in creating and maintaining Standard Operating Procedures (SOPs) for operational consistency
Manage departmental reporting, warranty claims, and brand website listings
Collaborate with cross-functional teams to ensure smooth execution of projects and operational tasks
Support operational processes such as product returns, order audits, and system training for service partners

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Customer Care Analyst

The Customer Care Analyst is responsible for demonstrating high-quality reputati...

Location

Canada , Laval

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor's degree in marketing or communications preferred
3+ years' experience in Customer Relations or Reputation Management
Focus on Social Media experience is preferred
Proven ability to correspond on social media platforms with proper grammar, spelling, and rules of composition
Proven ability to effectively communicate with customers over the phone in a professional manner
Experienced in managing call center operations, including monitoring queues, ensuring SLA adherence, and optimizing team performance
Demonstrated Advanced Troubleshooting Skills: Proficient in handling complex cases by taking ownership of testing, diagnosing root cause issues, and collaborating with internal teams to implement solutions
Communication and Interpersonal Skills: Strong written and verbal communication skills across social media and phone interactions, with excellent grammar, active listening, and comprehension
Skilled in utilizing digital analytics to develop data-driven strategies that improve service level agreements (SLAs) and enhance customer satisfaction
Skilled in interpreting data insights to identify trends, inform decision-making, and develop effective strategies that drive performance and business outcomes

Job Responsibility

Utilize digital analytics to enhance performance and customer satisfaction
Address advanced customer inquiries via phone, email, and chat
Manage complex inquiries beyond first-level capabilities
Conduct daily audits and quality checks on cases and calls
Ensure timely responses to inquiries, adhering to SLAs
Maintain prompt response times for social media interactions
Oversee phone queues and manage call overflow
Use Genesys status indicators appropriately
Report errors in Salesforce cases promptly
Adhere to marketing initiatives and organizational policies

What we offer

Group Insurance Program: health and dental care, long-term disability, life insurance, health spending account
Pension Plan
Share Purchase Plan
Paid Time Off: vacation days, sick days, and personal days
Employee Discounts
Training and Development: workshops, seminars, and online courses
Recognition and Rewards
Mentorship Program
Scholarship Program

Fulltime

New

Customer Service Representative

We are seeking a dedicated Customer Service Representative to join our team in M...

Location

United States , Mount Hope

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in customer service, preferably in a call center environment
Proficiency in Microsoft Office Suite, including Outlook and Excel
Familiarity with Oracle systems or similar order processing tools
Strong communication skills, both verbal and written
Ability to manage a high volume of incoming and outgoing calls
Detail-oriented with excellent organizational abilities
Comfortable working in a fast-paced, team-oriented setting
Willingness to complete classroom training and shadowing for skill development

Job Responsibility

Respond promptly and professionally to incoming customer calls, addressing inquiries and resolving concerns
Support homeowners with service requests and technical issues, particularly related to garage doors
Provide clear and accurate information regarding order shipping, delivery status, and timelines
Efficiently process orders utilizing Microsoft Office applications and Oracle systems
Make outbound calls to follow up on customer issues and provide timely updates
Work collaboratively with team members during training and shadowing to enhance service delivery
Accurately maintain detailed records of customer interactions, transactions, and service requests
Ensure all communications reflect courtesy, attentiveness, and a commitment to customer satisfaction
Adhere to business casual workplace standards while meeting established service expectations
Participate in ongoing training sessions to remain current on systems, processes, and best practices

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Senior Team Lead

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico...

Location

United States , Nashville, TN / Atlanta, GA

Salary:

50000.00 USD / Year

Helpware

Expiration Date

Until further notice

Requirements

1-2 years call center experience as a team leader or at least six months (6) experience within TIP as a Team Leader, specializing in Customer Care and / or Marketing and Sales and/or Technical support operations
Working knowledge of call center operations and organization required
Prior knowledge of client-specifics (i.e. nature of account, metrics, client applications, etc…) preferred
Proficiency with MS Office applications (i.e. MS Word, Excel, PowerPoint, etc...) and other call center-specific software / systems (i.e. CMS/IEX, NICE, VERINT, etc.)
Supervisory and people-management skills
Project management skills
Excellent oral and written English communication skills with professional communication skills both verbal and written business correspondence
planning, organizing and coordination skills
Adaptive to changing work schedules and working hours
Active listening skills

Job Responsibility

Accomplishes all of the roles and responsibilities of a Team Leader, including but not limited to, leading and managing a team of CSR's in the optimal execution of call center operations activities ensuring that each team member meets / exceeds their goals and metrics on a daily, weekly, and monthly basis
Conducts Performance Management activities, supports CSR's/TSR's on their calls, handles escalations, prepares reports and works with other team members for team and program initiatives
Act as operations prime in the absence of Operations Managers related to management of day to day operations, including but not limited to , stakeholder management to facilitate issue resolution and making certain that client KPIs, goals, and targets are met
Act as a liaison for both internal and external groups for program initiatives
Help create, launch and drive critical account initiatives and programs
Be a mentor to other Team Leaders
Act as a catalyst for Peer-to-Peer Development
Support complex and/or multiple products/LOB’s/queues and/or manage and/or support resolution/escalation/coach teams and other specialized functions
Coordinates with Workforce for net staffing requirements and scheduling of agents given leaves, absences, and attrition
Requests for overtime or 6th day work in order to meet service metrics by efficiently handling the forecast and / or spikes in call volumes

Fulltime

Care Advisor

Allianz Partners provides global and local health insurance and other employee b...

Location

Ireland , Dublin

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Experience in a customer focused role, in an administrative capacity
Previous experience in call centre environment would be beneficial
Experience working in pressurized environment with tight deadlines
Strong Knowledge of Microsoft Office (Excel, Word)
Applicants must be flexible to work within our rotating shift patterns
Valid EU work permit with the ability to work full time year round
Fluency in English and second language (German)

Job Responsibility

Responding to queries regarding cover, claims, hospitalisation, complaints
Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

What we offer

Dynamic and Multinational working environment
Trainings and programs dedicated to Learning and Development (e.g. free access to LinkedIn Learning)
A wide range of employee benefits such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance etc.
Open company culture, flexibility of working hours, giving you a hybrid working environment and the possibility to work a limited amount of days per year abroad
Discounts on Allianz Partners products
Modern Offices

Fulltime

Care Advisor - Spanish

Our Care Advisors support customers in many different languages and are the firs...

Location

Ireland , Dublin

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Experience in a customer focused role, in an administrative capacity
Previous experience in call centre environment would be beneficial
Experience working in pressurized environment with tight deadlines
Strong Knowledge of Microsoft Office (Excel, Word)
Applicants must be flexible to work within our rotating shift patterns
Valid EU work permit with the ability to work full time year round
Fluency in English and second language (Spanish)

Job Responsibility

Responding to queries regarding cover, claims, hospitalisation, complaints
Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

What we offer

Dynamic and Multinational working environment
Trainings and programs dedicated to Learning and Development (e.g. free access to LinkedIn Learning)
A wide range of employee benefits such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance etc.
Open company culture, flexibility of working hours, giving you a hybrid working environment and the possibility to work a limited amount of days per year abroad
Discounts on Allianz Partners products
Modern Offices

Call Center Applications Developer Officer

Citi

Location:
India , Chennai

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 28, 2025

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Call Center Applications Developer Officer

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Location:India , Chennai

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 28, 2025

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