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Café Coach

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Capital One

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Location:
United States , New York

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Category:

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Contract Type:
Not provided

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Salary:

112100.00 - 126000.00 USD / Year

Job Description:

Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives - not the other way around. Our Capital One Café is a welcoming environment where customers can try out our digital and financial tools, grab a great cup of coffee and get to know our Ambassadors (and each other). It's a place where they can recharge their mobile devices, plug into some free WiFi and learn new ways to save time and money. We're redefining the typical work experience, too. Our Café team exists to enhance the financial lives of people in the communities we serve.

Job Responsibility:

  • Lead a Café team and facilitate legendary experiences for Customers
  • Build alliances with local organizations and collaborate with vendors to generate new business
  • Mentor and guide Café Ambassadors for individual development and team performance
  • Maintain the physical space and coach Café Ambassadors to create a welcoming environment
  • Work with local businesses, nonprofits and charities to plan events
  • Showcase Capital One's products, services and experiences
  • Assist customers and steer them toward their financial goals

Requirements:

  • High School Diploma, GED, or Equivalent Certification
  • At least 2 years of Customer, Retail, or Financial Services experience
  • At least 1 year of People Management experience or 2 years Retail Bank Experience

Nice to have:

  • At least 3 years of Customer, Retail, or Financial Services experience
  • At least 2 years of People Management experience
  • Bachelor's Degree
What we offer:
  • Performance based incentive compensation (cash bonus(es) and/or long term incentives)
  • Comprehensive, competitive, and inclusive set of health, financial and other benefits

Additional Information:

Job Posted:
January 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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