Butler Service Desk Agent, Marriott Bonvoy

Marriott Bonvoy

Location:
Thailand, Bangkok

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

Butler Service Desk Agent position at The St. Regis Bangkok, responsible for handling all guest requests, questions, and concerns through various communication channels while providing exceptional service and maintaining company standards.

Job Responsibility:

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard and process wake-up calls
Receive, record, and relay messages accurately
Log guest requests into computer system and follow up to ensure resolution
Provide information about room features, property amenities, and local areas of interest
Process room service orders and answer menu questions
Assist guests with internet access and guestroom entertainment
Welcome and acknowledge all guests according to company standards
Assist individuals with disabilities
Develop and maintain positive working relationships
Support team to reach common goals

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to answer, record, and process guest requests via telephone, email, chat, and mobile devices
Operate telephone switchboard
Process wake-up calls
Receive, record, and relay messages accurately
Log guest requests into computer system
Follow up with guests to ensure satisfaction
Provide information about room features, property amenities, and local areas
Process room service orders
Assist guests with internet and entertainment access
Maintain professional uniform and appearance
Maintain confidentiality
Welcome and acknowledge all guests
Assist individuals with disabilities
Speak using clear and professional language
Develop positive working relationships
Support team goals
Comply with quality standards
Read and visually verify information
Stand, sit, or walk for extended periods
Lift, carry, push, pull objects up to 10 pounds

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Rich blend of culture, talent, and experiences
Non-discrimination policy

Additional Information:

Job Posted:
August 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Butler Service Desk Agent