Business & Travel Shared Services Generalist, Citi

Citi

Location:
Switzerland, Zurich

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Business & Travel Shared Services Generalist is an intermediate-level professional responsible for execution of BTSS functions, supporting and directly reporting to Switzerland BTSS Country Manager to ensure operational productivity and efficiency. The role involves delivery of various BTSS services including mail and distribution, archiving services, managed print services, business travel, and more while ensuring adherence to organizational values, standards, and regulatory requirements.

Job Responsibility:

Support the BTSS Country Manager in the execution of the BTSS global and regional strategy
Provide support for various services related to core functions (Archiving, Mail & Distribution, Managed Print Services, Travel…) and Business Partner Services (Hospitality Services, Invoice Scanning Services etc.) and ensure efficient delivery of BTSS services in country
Utilize in-depth knowledge, skills and abilities required to resolve issues and escalate as needed
Monitor, assess, analyze and/or evaluate processes and data
Provide guidance or on the job training to new team members
Applies professional judgment to recommend changes to requirements relevant to specific unit of work
Develops working knowledge of industry practices and standards
Execute procedures and policies related to BTSS, expense management and services acquisition, following Citi standards
Review and process invoices and Purchase Orders for BTSS managed expenses
Support BTSS Country Head in managing and monitoring multiple 3rd party relationships owned by BTSS
Support BTSS Country Head in risk management, control design, execution and self-assessment, corrective action plans, risks exceptions and audits
Assist with budgeting, cost control and distribution and local procedures formulation in transposition of BTSS Minimum Operating Standards
Reconcile invoices against purchases and SLAs for related products or services
Partner with the other team(s) in operations function
Handle occasional complex and variable issues often involving multiple departments
Identify continuous improvement initiatives that will lead to cost savings
Be aware of the values and ethics of the organization
Direct participation in strategic projects
Assist the BTSS Country Management in ensuring adherence to the country financial budget while providing explanation on monthly variances
Support in conducting regular review of BTSS processes against policy and regulatory requirements

Requirements:

1-3 years of relevant work experience
Proficient in Microsoft Office Suite
Proven organization and documentation skills
Consistently demonstrates clear and concise written and verbal communications
Demonstrated problem-solving skills
Ability to manage stressful situations and timelines
Fluent (English and German)
Project Management Skills
Bachelor’s degree/ University degree or equivalent experience

What we offer:

Business casual workplace with a hybrid working model (up to 2 days working at home per week)
Competitive base salary (annually reviewed)
Additional benefits that support you (and your family) to be well, live well and save well

Additional Information:

Job Posted:
June 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Business & Travel Shared Services Generalist