Business Systems Analyst, Robert Half

Business Systems Analyst

Robert Half

Location:
United States, Cincinnati

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are looking for an experienced Business Systems Analyst with expertise in IVR systems to join our team in Cincinnati, Ohio. In this long-term contract role, you will play a key role in supporting and enhancing Avaya-based IT platforms within the telecom industry. This position offers an exciting opportunity to collaborate with stakeholders, technical teams, and vendors to deliver impactful solutions.

Job Responsibility:

Provide comprehensive support for Avaya-based IT systems, ensuring optimal functionality and performance
gather and document detailed requirements for telephony platforms, aligning them with business needs
collaborate effectively with cross-functional teams, stakeholders, and external vendors to drive project success
utilize prewritten scripts to extract and analyze data, ensuring accuracy and relevance
translate business requirements into technical solutions, facilitating seamless integration and implementation
monitor system performance and troubleshoot issues to maintain operational efficiency
contribute to the development of strategies for system improvement and scalability
maintain clear and concise documentation for processes, requirements, and system updates.

Requirements:

Proven experience working with Avaya systems in a business analyst capacity
strong proficiency in SQL, with the ability to write and execute queries
demonstrated ability to gather, analyze, and document requirements effectively
excellent collaboration skills, with experience working alongside stakeholders and technical teams
familiarity with IVR systems and telephony platforms
strong analytical and problem-solving abilities
ability to manage multiple priorities and deliver results in a fast-paced environment.

What we offer:

Access to top jobs
competitive compensation
medical, vision, dental, and life and disability insurance
401(k) plan for contract/temporary professionals
free online training.

Additional Information:

Job Posted:
May 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.