Business Systems Analyst - Salesforce Administrator

• Configuration and building service cloud omnichannel and omnichannel flows.
• Integrate, configure and maintain systems to enable efficiencies in crucial areas of the business.
• Develop business requirements, specifications, process flows, application design and configuration alongside testing and deployment.
• Create and maintain custom objects, fields, views, reports, workflows, dashboards, campaigns and functions.
• Manage multiple stakeholders' engagements and work with associated team members to understand projects, facilitate analysis of business process, gather and document requirements and develop technology solutions.
• Collaborate with Operations team members in translating business requirements to functional technical specifications to meet users’ needs.
• Manage day-to-day administration and maintenance of platform including user account management, production support queue, reports and dashboards, workflows, performance monitoring and backups, security of instances, sharing rules and data content, troubleshooting and resolving technical issues for users and license management.
• Develop end-to-end solutions using configuration and customization, including APEX Class, Triggers, Visualforce pages and Lightning components.
• Automate business processes using automation tools, such as Process Builder, Workflows, Formulas, Flow, Assignment Rules and email Alerts.
• Migrate changes from development to test to production environment(s) using CI technologies.
• Coordinate with various internal technology teams to resolve issues.
• Manage new releases of platform and efficiently roll out new features.
• Communicate with development teams to design and implement solutions, ensuring adherence to industry leading practices and code quality techniques.
• Produce deliverables within a diverse, fast-paced environment through effective collaboration across teams and prioritization of multiple projects and initiatives simultaneously.

• Bachelor's Degree in Business or related field Preferred
• Minimum 5 years' experience in platform administration and development (e.g. upgrades, user and profile management, security controls, performance monitoring, back up and recovery) Preferred
• 2-4 years' financial services industry experience Preferred
• 2-4 years' experience with production support or client service Preferred
• Excellent verbal and written communication skills including strong questioning and listening skills and the ability to look beyond obvious answers to understand the impact across the organization.
• Demonstrated ability to quickly obtain and apply the knowledge of Sammons Financial Group systems, organizational business and related technology processes
• Familiarity with Agile Frameworks
• Proven ability to collaborate in a creative, agile environment and manage agile task assignments
• Working knowledge in UI technologies including Bootstrap, Lightning Design System (LDS), Lightning Components Development, AngularJS, jQuery, JavaScript is a plus experience with automation tools including Process Builder and Flows, platform administration and deployment, performance monitoring, backup and recovery
• Proven teamwork skills and ability to interact well with others, including the ability to work with and communicate to a variety of personalities and locations
• Self-motivated and able to work independently and effectively under deadline pressures
• Organized and detail oriented
• Deep understanding of concepts and techniques such as work simplification, workflow and process analysis, etc.
• Proficient use of Microsoft Suite of products and other business analyst tools
• Certified Platform Developer I or Certified Platform Developer II Preferred
• Some travel may be required.
• Criminal background check required.

Working knowledge in UI technologies including Bootstrap, Lightning Design System (LDS), Lightning Components Development, AngularJS, jQuery, JavaScript is a plus experience with automation tools including Process Builder and Flows, platform administration and deployment, performance monitoring, backup and recovery

• Health, Dental, Vision, Company Paid Retirement, PTO and Holiday Pay.
• Our Employee Stock Ownership Plan (ESOP) is a 100% company-funded retirement plan, so you can save for retirement without contributing a penny of your own paycheck.
• Healthy balance between work and personal lives. Friday afternoons off all year long, competitive PTO, and generous number of paid holidays.
• Our incentive program for defined goals subject to eligibility and performance. Monetary rewards are based on individual and/or overall company performance.
• Colleagues who support one another, model our core values, and drive our healthy, high-performing culture.