Business Support Officer, HammondCare

HammondCare

Location:
Australia, Bathurst ▼
Dubbo
Lismore
Orange
Port Macquarie
Brisbane
Brisbane South
Brisbane- Chermside
Footscray

Category:
Office Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Business Support Officer (BSO) plays a key administrative role in supporting the delivery of personalised home care services within HammondCare. Operating with a strong focus on client care, the BSO is responsible for executing a broad range of task-based and problem-solving duties to ensure the smooth operation of care services. The key functions of the role include business support, client support, contractor compliance, and office administration.

Job Responsibility:

Supporting operational and administrative functions
Supporting client communication and care coordination
Ensuring regulatory and onboarding requirements are met
Maintaining organised, responsive administrative practices.

Requirements:

Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action
Proven experience in an administrative, customer service, or compliance role, preferably within health, aged care, or community services
Effective verbal and written communication skills, with the ability to engage confidently with internal and external stakeholders
High attention to detail and accuracy in data entry, record-keeping, and document management
Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines
Familiarity with or the ability to learn aged care compliance requirements, including privacy, documentation, and regulatory standards
Demonstrated ability to show initiative, problem-solving, and analytical thinking in a fast-paced environment
Proficient in the use of Microsoft Office and administrative systems, with the ability to learn platforms such as Care Hub, Salesforce, and Coupa
Ability to work both independently and collaboratively as part of a team, contributing to a positive and supportive work environment
Empathy, patience, and a service-focused mindset, with a commitment to delivering exceptional internal and external customer service
Willingness to complete all mandatory training and MACLearning requirements (Care Navigation Service only).

Nice to have:

Certificate III or higher in Administration, Aged Care, Project Management, or a related discipline
Knowledge of the Home Care Package Program Manual, Aged Care Quality Standards, or similar regulatory frameworks
Familiarity with the HammondCare Aged Care Enterprise Agreement 2023 or ability to become familiar with it.

What we offer:

NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
Additional leave purchase options and 14 weeks paid parental leave
Flexible working options
Discounts on everyday products and services
Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
Free access to independent counselling support for employees and families
Health & Wellbeing programmes
Reward & Recognition programmes
Referral bonuses
Career and professional development opportunities.

Additional Information:

Job Posted:
June 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Business Support Officer