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We are looking for a Part Time Business Support Coordinator to Work with the Business Support Manager and Team Leads to deliver the highest level of Customer Service and Business Administration support to the organisation and its membership!
Job Responsibility:
Management of pipeline tracker and launch planner
Maintenance of contracts in line with business needs and changes
Ensure transparency of performance and information
Responsible for maintaining awareness of competitor terms, conditions, and activity
Ensure inbound retailer leads are handled within prescribed SLA
Outbound fact finding of opportunities within high profile groups of retail stores
Profile building amongst necessary external stakeholders
Liaising with internal colleagues for Lead Opportunities (Direct to Store/Development)
Be the central touch point between the New Business team and Head Office
Liaise with credit team around anomalies that could pose a risk to Bestway or potentially hinder opportunities
Work closely with Head of New Business and Acquisitions to ensure best practice is shared
Owning all contacts through to resolution & ensuring contacts are resolved within agreed SLAs
Working with key functions across the business to resolve queries
Reviewing all team communications to ensure a comprehensive knowledge of all current business activity
Requirements:
Exceptional customer service knowledge
Excellent communication skills with the ability and confidence to liaise and converse with other departments and external agencies as required
Able to establish and maintain positive working relationships with others
Able to work within a team environment or independently
Be flexible and adaptable in line with the needs of our retailers and the business
The ability to prioritise tasks
Maintain high levels of accuracy and detail
Strong IT skills in all Microsoft Applications, particularly in Excel