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Business Support Analyst

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IVY Partners

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Location:
Switzerland , Genève

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Ivy Partners is a Swiss consulting firm dedicated to helping businesses tackle strategic, technological, and organizational challenges. We are committed to providing our team members with a career that promotes both personal and professional growth. We support their skills development and offer them genuine career advancement opportunities.

Job Responsibility:

  • Providing end-to-end business and technical support for core Investment Platform applications, including the handling of major incidents
  • Delivering first- and second-level support to Investment Platform users, ensuring timely resolution of incidents and service requests
  • Supporting the T+1 settlement process for U.S. transactions, including participation in an on-call rotation
  • Escalating issues to third-line support when necessary
  • Delivering training and coaching to users of the supported applications
  • Staying informed about current and upcoming changes to applications and related business processes
  • Developing strong relationships with users to better understand their needs and expectations
  • Identifying and recommending opportunities for technical and business process enhancements in collaboration with product teams
  • Maintaining clear documentation of support-related processes, tasks, and procedures

Requirements:

  • University degree in technology or a related discipline, preferably with a focus on finance
  • Relevant professional experience within asset management or the banking industry
  • Strong knowledge of financial instruments such as Fixed Income, Derivatives, Equities, and FX
  • Demonstrated experience in application support
  • Good command of Windows, UNIX, SQL, and Oracle, with proven database querying capabilities
  • Analytical and solution-driven mindset, able to perform efficiently under pressure with a high sense of ownership
  • Excellent communication skills, with the confidence to interact with stakeholders at all levels
  • Full professional proficiency in English and a good level of French are required
  • Team-oriented and comfortable collaborating with colleagues across different locations

Nice to have:

  • Solid expertise in SimCorp OMS / book of record would be a strong asset
  • Knowledge of ITIL best practices is an advantage
What we offer:
  • We provide a caring environment where everyone is valued, with training and opportunities for growth in Switzerland and internationally
  • Working with us means building a relationship based on transparency, professionalism, and commitment
  • We combine technology and creativity to achieve impactful digital transformations
  • The collective is at the heart of our actions, and we strive to make a positive impact

Additional Information:

Job Posted:
January 08, 2026

Employment Type:
Fulltime
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