Business Support Administrator

• Collaborating with your team to meet performance targets and customer timelines
• Processing apprenticeship certificate claims and managing printing and despatch processes
• Conducting quality checks on the work of your peers to maintain high standards
• Providing exceptional customer service via phone and email, addressing general inquiries and specific account questions
• Assisting wider Operations teams with various tasks as needed
• Hosting and facilitating smooth virtual training sessions on Zoom
• Liaising with internal and external suppliers to ensure timely delivery of products and services

• A proven track record in delivering excellent customer service
• Exceptional attention to detail, even when handling repetitive tasks
• Strong IT skills and previous administration experience (desirable)
• A basic understanding of Apprenticeships is advantageous but not necessary
• we provide comprehensive induction training

A basic understanding of Apprenticeships

• 27 days holiday plus 8 bank holidays (pro rata for part-time hours)
• Pension Scheme with a 5% employer contribution match
• 3+ volunteering days per year to give back to the community