Business Risk Intermediate Analyst, Citi

Citi

Location:
Hong Kong, Kowloon

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Business Risk Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Job Responsibility:

Provide oversight of the Sales Surveillance, Sales Practice, and conduct risk & control framework across Consumer Businesses (1st Line of Defense)
Coordinate and work with the relevant teams to investigate conduct risk related cases & sales practice complaints, for substantiated cases, work with businesses to conduct root cause analysis and liaise with business and line control officers on any deficiencies or control gaps as well as ensuring appropriate remedial actions are in place where deficiencies are identified
Coordinate and oversee the sales practice complaints
Report to senior management in the Sales Complaint Review Forum to review and decide on resolutions to customers in accordance with regulatory requirements
Perform data analysis and prepare MIS to report conduct risk issues at various governance meetings
Conduct trend analysis and prepare materials/ lesson learnt to communicate to various Consumer teams in relevant forums to improve staff awareness of conduct risks
Coordinate and prepare materials for governance meetings and regional reporting
Manage the End-to-End Mystery Shopping Program including vendor management, program design, reporting and corrective action
Support the Sales Surveillance, Sales Practice and Conduct Management Lead on the roll out of new guidelines or global initiatives

Requirements:

2-5 years relevant experience in risk, compliance, audit or regulatory functions
Experience in working with the various risk and control systems and reporting requirements
Project management skills
Excellent organizational skills, ability to prioritize and adapt to change
Problem solver with the ability to translate plans in actions
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in Microsoft Office with an emphasis on MS Excel
Self-motivated and detail oriented
Knowledge in retail investment and insurance product is preferable
Bachelor’s/University degree or equivalent experience

Nice to have:

Knowledge in retail investment and insurance product

Additional Information:

Job Posted:
May 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Business Risk Intermediate Analyst