Business Risk Analyst II, Citi

Citi

Location:
Singapore, Singapore

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Wealth Control Analyst is accountable for management of complex/critical/large professional disciplinary areas. The Wealth Control team fosters a culture of control and customer centricity and accountability by leading efforts to identify, anticipate and mitigate regulatory, reputational, and operational risks. This role is primarily responsible for supporting the business in the investment and insurance sales conduct monitoring and oversight through the conduct of Mystery Shopping and Customer Survey exercises. You will also support the Wealth Control team in various other activities e.g. records management, audit support and coordination.

Job Responsibility:

Liaison and coordination with the bank’s Mystery Shopping vendor as well as Association of Banks of Singapore (ABS) appointed Mystery Shopping vendor in ensuring timely and adequate sampling coverage of sales staff in Mystery Shopping exercises
Review and perform independent assessment of Mystery Shopping results from vendors, including performing call reviews, documentation review and evaluating inputs by impacted staff and their supervisors
Organise and facilitate sessions to update Legal and Compliance and obtain concurrence on conclusions to significant findings
Work closely with ICRM, Legal, HR and business where regulatory Misconduct reporting or disciplinary actions are required
Prepare Sales Practice Reporting (SPR) updates and decks where applicable
Prepare various MIS and governance deck presentations relating to Mystery Shopping
Attend to periodic ABS queries and information requests on Mystery Shopping results
Prepare and conduct periodic refresher training relating to Mystery Shopping learnings for the sales platform of 100-200 sales staff
Perform BAO support activities on all outsourcing matters relating to the Mystery Shopping vendor
Ensure conduct of customer surveys mandated under MAS BSC regulations through multiple channels (phone, physical, electronic), including tracking, follow up of feedback where necessary and preparing MIS/governance updates
Provide support to Wealth Control team on ad-hoc or recurring activities e.g. audit coordination, records management

Requirements:

3-5 years of relevant experience with strong analytical and project management skills
Excellent presentation and communication skills in English, both oral and written, with the ability to articulate and present issues to Management
Solid organizational skills including attention to detail and multi-tasking skills
Strong working knowledge of Microsoft Office
Experience in Investment or Insurance Sales process, risk & control will be an advantage
Understanding of Retail/Wealth Management/Insurance products
Ability to organize and prioritize multiple deliverables while working with minimal supervision in a large, global corporate environment
Resourceful, meticulous and detail oriented
Ability to work independently, interface and execute with a sense of urgency and to deliver on tasks effectively and efficiently
Able to work with different stakeholders with strong communications and confidently
Bachelor’s Degree/University degree or equivalent experience

Nice to have:

Experience in Investment or Insurance Sales process, risk & control will be an advantage
Understanding of Retail/Wealth Management/Insurance products

What we offer:

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
We empower our employees to manage their financial well-being and help them plan for the future

Additional Information:

Job Posted:
June 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Business Risk Analyst II