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Wells Fargo is seeking a Business Relationship Support Representative (CSO2) to join the Global Payments & Liquidity team. At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Wells Fargo’s Global Payments & Liquidity (GPL) team is an integrated, forward-looking product organization with end-to-end payments, data, liquidity and associated lending solutions that enable our clients to achieve their business objectives in an evolving digital world.
Job Responsibility:
Provide support for a small portfolio of customers
Work with business client managers to maintain a portfolio of accounts
Oversee overall customer experience
Produce loan reports and forms related to initiation of the documentation process
Assist in financial statement analysis for non-complex relationships
Handle customer issues and assist in decisions with business client managers
Evaluate profitability and risk of designated portfolio
Help with customer associated risk management
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Requirements:
2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of strong analytical skills with high attention to detail and accuracy
2+ years of excellent verbal, written, and interpersonal communication skills
2+ years of proven ability to work effectively in a team environment and across all organizational levels
where flexibility, collaboration, and adaptability are important
Nice to have:
1+ year of Treasury Management product knowledge and experience
Ability to provide exceptional customer service and develop strong customer and partner relationships
Ability to navigate multiple computer systems, applications, and utilize search tools to find information