Business Key Account Manager, IKEA

IKEA

Location:
India, Hyderabad

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Business Key Account Manager will drive business for large accounts in Hyderabad, create long-term profitable relations with customers, and contribute to the commercial plan. The role involves market analysis, strategy creation, relationship building, and collaboration with stakeholders to maximize impact and ensure sustainability initiatives are reflected in offerings.

Job Responsibility:

Drive the business for large accounts in defined customer segment or geographic territory (Hyderabad)
Create and sustain long-term profitable relations with customers to enable extraordinary growth
Act as a member of the Store Sales team and proactively contribute to commercial plan/output to deliver to the common objectives and goals
Analyse the local market, specifically business customers and their business needs, and use this knowledge to improve the business customers’ shopping experience
Create the KAM strategy and action plan to deliver to the market business plan with input from key stakeholders
Build long-lasting relationships with local business community and actively spread awareness of IKEA as a brand and partner for business in the local market
Present and sell larger projects to the customers, stakeholder/management groups
Analyse sales and customer KPI performance and use this knowledge to prioritise initiatives and improve performance
Secure knowledge of the IKEA product range and services, business-approved range, national priorities, volume commitments, local market conditions and local store and online competitors
Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact
Lead negotiations in finalizing terms and pricing for RFPs and other Key Account deals, follow-up on customer journey and see projects to completion
Oversee execution of won deals, coordinating and collaborating with co-workers across the business to proactively manage the process and avert issues
Lead after sales care for key account deals – follow up with help and information to secure long-term business relationships and excellent customer experience
Be an active player in driving an open and sharing climate, being a role model of the IKEA values and contribute to the transformation of IKEA
Be an active player in working on sustainability initiatives within selling through ensuring sustainability priorities are reflected across offering

Requirements:

10+ years of experience in modular furniture sales
Good knowledge of Hyderabad region
Experience in (in)directly leading and influencing co-workers and teams
Experience from retail, preferably home furnishing sector or B2B/ KAM
Experience in planning, driving output and measuring performance (business and people)
Broad knowledge about legislations, requirements and compliance standards in the identified key B2B segments in the local market
Broad knowledge about key account management
Broad knowledge of sales mechanisms and the pulse of the market (customers, competition, news)
Experience in project management, analytical and numerical skills
Motivated by the IKEA culture and values
Passionate about understanding the behaviours of the many companies, their co-workers and clients and current Home Furnishing trends and life at work trends
Strong collaboration, multi-tasking skills, negotiation and communication skills

What we offer:

Equal opportunity employer
Diverse backgrounds, perspectives, and skills valued
Work environment free of discrimination and harassment
Encouragement of individualism

Additional Information:

Job Posted:
June 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Business Key Account Manager