Business Intelligence Specialist, HSBC

HSBC

Location:
India, Hyderabad

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. At HSBC, you’ll find opportunities to grow within an inclusive and diverse environment, with support and rewards to help you reach your potential. The role includes providing production support, re-engineering processes, implementing service offerings, and working on cloud platforms and CCAAS solutions.

Job Responsibility:

Providing full scope of the day-to-day production support service including resolution of the live incidents as well as post-resolution problem management activities on BI areas like contact center telephony reporting tools
providing technical expertise in finding root cause of major system problems
installation and upgrade of components on contact center infrastructure MI
support of the various testing activities related to the new implementations
working closely with various stakeholders located in different places in the world
reviewing, designing and re-engineering processes with new technologies to improve performance
designing and driving the implementation of service offerings, capability uplifts and process improvements
engaging with front door team and driving projects at CCI.

Requirements:

Min 8 years’ experience in IT
knowledge on Genesys infomart tables and architecture
should have good knowledge of contact center domain
working knowledge in CCAAS (Contact center as a service)
working agile environment, able to demonstrate agile mythologies
experience in supporting production environment (E.g. incident handling, communicate to stakeholders)
excellent verbal and written English communication skills
hands-on experience on Linux/Unix/Windows platforms
working knowledge on RDBMS preferably Oracle & SQL server
good analytical and troubleshooting skills
should be able to support on call roster
should be open to work on weekends
able to work on shifts
experience in other cloud environments such as Azure, AWS
experience in GCXI upgrade through CI/CD tools (Jenkins/GitHub/CLI)
experience in GCXI maintenance activities using DEV-OPS on AWS cloud
experience in setting up and working on AWS CLI
experience in building dashboards and reports on reporting platforms
experience in understanding Micro Strategy architecture
working knowledge on A3S or similar CCAAS reporting solution for contact center
experience in handling migration projects on Oracle & RHEL versions
project management basics.

Nice to have:

Knowledge in Alvaria WFM Cloud product
experienced in troubleshooting skills on scheduling, forecasting & adherence related data mismatch issues
experienced in working on Linux boxes.

What we offer:

Inclusive and diverse environment
flexible working
continuous professional development
opportunities to grow.

Additional Information:

Job Posted:
September 02, 2025

Expiration:
October 02, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Business Intelligence Specialist