Business Intelligence Analyst - Customer Experience and Insights Job at APM Employment Services (Geelong)

Business Intelligence Analyst - Customer Experience and Insights

The Business Intelligence Analyst plays a central role in supporting business in...

Location

Australia , Melbourne

Salary:

Not provided

APM Employment Services

Expiration Date

Until further notice

Requirements

Experience developing Business Intelligence reports and dashboards in Power BI and Excel using Power Query (M), DAX, VBA, and Excel formulas
Proficiency in SQL for data extraction, transformation, and consolidation across multiple complex datasets
Proven ability to develop robust data models and translate business requirements into actionable reporting solutions
Ability to translate insights into actionable recommendations that support strategic decisions and continuous improvement

Job Responsibility

Design, develop, and maintain scalable, user-friendly reporting and analytics solutions aligned with business and customer requirements, incorporating best practice design and user experience principles
Analyse reporting requirements to ensure metrics capture impact across all customer touchpoints and operational areas
Identify gaps in existing reports and implement improvements to provide actionable insights
Collaborate with Team Leaders and Operational Management to align reporting with workforce optimisation and customer experience goals

What we offer

Flexible / hybrid working arrangements
Purchased additional annual leave
Private health discounts
Opportunity to grow your career
Great work-life balance
Extensive learning opportunities
Networking programs
Employee benefits

Fulltime

Commercial Business Analyst

The Commercial Business Analyst at Big Health develops a deep understanding of p...

Location

United States

Salary:

125000.00 - 150000.00 USD / Year

Big Health

Expiration Date

Until further notice

Requirements

3-6 years of experience in healthcare analytics, healthcare business analysis, or data science (e.g., digital health, payer, provider, health tech)
Bachelor’s degree in a quantitative field (e.g., Statistics, Data Science, Health Informatics) or equivalent practical experience
Experience working with healthcare datasets (e.g., claims, EMR/EHR, digital engagement data)
Strong analytical skills and experience with data modeling and performance measurement in a healthcare context
Proficiency in SQL and experience with at least one analytics language (e.g., Python) for querying, transforming, and analyzing datasets
Experience building reports and dashboards in modern BI tools (e.g., Looker, Tableau, Power BI) to support data-driven decision-making
Familiarity with CRM and commercial reporting (ideally Salesforce), including connecting accounts, pipeline, and revenue metrics to program performance and outcomes
Demonstrated experience using or enabling LLM-based tools to accelerate analysis, insight generation, or content creation, and contributing to the design of AI-powered assistants or automated workflows
A track record of using data to deliver actionable insights and performance improvements in a fast-paced, high-growth environment

Job Responsibility

Define and maintain KPIs and metrics across the customer and patient lifecycle
Use BI tools (e.g., Snowflake, Looker, Salesforce) to build and maintain internal and external reporting, such as OKR dashboards, scorecards, and healthcare program performance
Work closely with Engineering and Product (Studio) teams on underlying data models, metric definitions, and data pipelines to ensure consistency across the organization
Support development of QBRs, executive business reports, and Board materials by assembling data, generating insights, building visualizations, and crafting clear narratives for clinical, operational, and financial KPIs
Design. launch, and operationalize LLM-enabled workflows and AI-powered assistants that turn raw data into usable narratives and insights (e.g., summarizing account performance, drafting QBR materials, synthesizing qualitative feedback), in close partnership with Studio
Evaluate emerging LLM/AI capabilities to automate or augment commercial reporting and decision-making (e.g., automated account health digests, opportunity risk flags, pipeline and utilization summaries)
Analyze data to identify trends, leading indicators, and risk signals related to program health, customer satisfaction, renewals, and expansion opportunities

What we offer

generous vacation policy
professional development fund
flexible working arrangements
stock options

Fulltime

Business Analyst - ServiceNow

An IT Business Solutions Analyst plays a key role in bridging the gap between bu...

Location

United States , Austin

Salary:

Not provided

Take-Two Interactive Software, Inc.

Expiration Date

Until further notice

Requirements

3 years of relevant experience
minimum 1 year of experience of building functional user requirements for ServiceNow implementation
1 year experience with ServiceNow ITSM and/or ITOM product suites
Bachelor’s Degree or equivalent experience in Business Administration, Information Technology, Computer Science, or a related field
Proven ability working directly with internal business customers in a support-type role
Proven ability assisting with product requirements, launching, and post implementation support
Proven ability in directly leading product launches, supporting retrospectives, building playbooks, and iterating to improve
Experiences with tools such as Jira, ServiceNow, Smartsheet, Airtable, Tableau, PowerBi, Monday.com, Miro, and Lucid Chart

Job Responsibility

Act as a liaison between business units and technical resources to ensure alignment on project objectives
Facilitate communication between collaborators to ensure expectations are clear and understood across departments
Suggest process redesigns or optimizations to leverage efficiencies, reduce costs, or enhance service quality
Good communication skills to be a phenomenal partner with business leaders, technical teams, vendors, and clients
Ability to facilitate meetings, workshops, and presentations with teams of multifaceted strengths
Work with business collaborators to design solutions that address their needs, improve efficiency, and reduce costs
Create process maps, workflows, and data models to represent business processes and system integrations
Form relationships with technical teams to design system solutions and identify technical gaps or areas for improvement
Conduct workshops, interviews, and surveys with business stakeholders to gather functional and technical requirements
Oversee and rationalize SaaS license management in close collaboration with business teams to optimize usage, reduce costs, and ensure alignment with organizational needs and goals

What we offer

Medical (HSA & FSA)
dental
vision
401(k) with company match
employee stock purchase plan
commuter benefits
in-house wellness program
broad learning & development opportunities
a charitable giving platform with company match
Fitness allowance

Fulltime

Head of Quality – Customer Reporting and Data Analytics

As Head of Quality – Customer Reporting and Data Analytics, your primary goal wi...

Location

United States , Miami, FL / Boston

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

10+ years of experience in data analytics, business intelligence, or data product management
At least 3 years in a leadership or head-of-function role
Proven experience delivering data or analytics products to enterprise customers, ideally in retail, AI, or SaaS environments
Deep understanding of data quality frameworks, reporting pipelines, and analytics visualization platforms (e.g., Tableau, Power BI, Looker, or similar)
Strong familiarity with data engineering workflows (ETL, data modeling, API integrations)
Experience leading cross-functional collaboration across product, engineering, and commercial teams
Exceptional analytical, strategic thinking, and communication skills
Knowledge of retail operations, shrinkage, and loss prevention analytics
Proven ability to build scalable reporting and analytics products from concept to market

Job Responsibility

Build and own the Customer Intelligence Product Line that delivers actionable insights derived from Everseen’s AI platform and integrated third-party data sources
Define and maintain data quality and reporting standards to ensure reliable, consistent, and accurate insights for all customer-facing analytics products
Collaborate cross-functionally with the Data & Intelligence, Engineering, Research, Operations, and Sales & Marketing teams
Champion quality and continuous improvement, ensuring data integrity, performance consistency, and adherence to regulatory or contractual data standards
Develop and manage KPIs for intelligence product adoption, customer satisfaction, and product quality
Partner with Sales and Customer Success to translate intelligence insights into customer value stories and revenue opportunities
Lead a small but growing team of data quality analysts, reporting specialists, and data product managers as the product line scales

Fulltime

Senior Marketing Analyst, AI and Insights

Senior Marketing Analyst who’s passionate about turning data into stories and in...

Location

Slovakia , Bratislava

Salary:

2800.00 EUR / Month

Bloomreach

Expiration Date

Until further notice

Requirements

5+ years in marketing analytics, data science, or marketing operations (B2B experience a plus)
Hands-on experience with Marketing Attribution tools, and data visualization tools (like Tableau, Power BI, or Looker)
Strong analytical skills with SQL, Python is a plus
Experience using AI or machine learning tools for marketing insights, forecasting, or automation
A curiosity for new tech — you love testing tools and figuring out how to make them work for your team
Excellent communication skills — you can explain complex data in a way that gets people’s attention

Job Responsibility

Dig into marketing data from Salesforce, Hockeystack, and other tools to uncover insights that shape campaigns, content, and customer strategy
Build dashboards and reports that make complex data simple and actionable for marketing and leadership teams
Experiment with AI-powered analytics — from predictive models and segmentation to generative AI tools that surface new marketing opportunities
Evaluate and recommend new technologies that can help us level up our marketing intelligence stack
Collaborate with marketing, sales, and data teams to make sure insights drive real business impact
Tell great data stories — not just numbers, but clear, compelling narratives that influence decisions and strategies

What we offer

Restricted stock units
Company performance bonus
Great deal of freedom and trust
Flexible working hours
Work virtual-first with several Bloomreach Hubs
Company events
5 paid days off to volunteer
People Development Program
Communication coach available
Leader Development Program

Fulltime

Senior Marketing Data Analyst - Social Analytics Lead

The Global Marketing Engines and Experiences (E&E) team within Microsoft is resp...

Location

United States , Redmond

Salary:

106400.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field AND 2+ years experience in data analysis and reporting, data science, business intelligence, or business and financial analysis
OR Bachelor's Degree in Statistics, Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field AND 4+ years experience in data analysis and reporting, data science, business intelligence, or business and financial analysis
OR equivalent experience
Master's Degree in Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field AND 6+ years experience in data analysis and reporting, data science, business intelligence, or business and financial analysis
OR Bachelor's Degree in Statistics, Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field AND 8+ years experience in data analysis and reporting, data science, business intelligence, or business and financial analysis
OR equivalent experience

Job Responsibility

Social Listening & Brand Intelligence: Own the end-to-end social listening strategy and execution to monitor brand health, product sentiment, campaign performance, customer feedback, and emerging trends across all Microsoft properties and competitive landscapes
Build and optimize social analytics frameworks that connect social conversations, influencer content, and competitive activities to business outcomes including brand perception, share of voice, registrations, and pipeline performance
Identify patterns, sentiment drivers, and conversation trends in social data to inform brand positioning, content strategy, and crisis response protocols
Establish measurement standards and KPIs for social listening programs across E&E and partner organizations
Influencer Analytics & Measurement: Design and implement comprehensive influencer analytics frameworks to measure influencer impact, reach, engagement quality, sentiment influence, and return on investment across paid and organic social campaigns
Integrate Sprinklr influencer data with campaign performance systems (Adobe, Marketo) to attribute influencer activities to key outcomes like registrations, content engagement, and customer advocacy
Develop executive-ready influencer performance dashboards that clearly communicate influencer contribution to brand awareness, consideration, and demand generation
Partner with Brand and PMM teams to optimize influencer selection, content strategies, and investment allocation based on data-driven insights
Competitive Intelligence & Market Positioning: Own competitive intelligence reporting and analysis, tracking competitor social strategies, share of voice, sentiment trends, campaign tactics, and market positioning across key product categories and business segments
Surface emerging threats, opportunities, and market shifts through proactive social monitoring and deliver timely, actionable competitive insights to Brand, PMM, CI, and senior leadership

Fulltime

Sr. Support Analytics Analyst

We are seeking a strategic, detail-oriented, and results-driven Support Analytic...

Location

United States , New York

Salary:

95000.00 - 100000.00 USD / Year

Hunter Douglas

Expiration Date

Until further notice

Requirements

Bachelor’s degree in finance, information systems, mathematics, business analytics, or a related quantitative field
2+ years of experience in analytics, reporting, or business intelligence roles
Advanced proficiency in Power BI, including DAX, Power Query (M), and dashboard design
Solid knowledge of SQL and Excel with experience querying large datasets
Proven ability to synthesize data into compelling stories and business cases
Strong communication and presentation skills, with a collaborative, growth-led and business-partnering mindset
Detail & results-oriented, with the ability to manage multiple priorities in a fast-paced, matrixed environment

Job Responsibility

Deliver Business Insights: Translate complex, large-scale data into clear insights and actionable recommendations that support revenue, profitability, and strategic goals
Dashboard & Reporting Development: Design, build, and govern automated dashboards and reporting tools using Power BI, SQL, and Excel to enable effective decision-making
Performance Monitoring & KPI Tracking: Support the development and tracking of key performance indicators (KPIs)
provide insights to benchmark performance and drive accountability across functional teams
Data Management & Integration: Extract, clean, and analyze data using tools such as Google BigQuery and Excel
partner with IT and data engineering teams to ensure data quality, model performance, and scalable infrastructure
Cross-Functional Collaboration: Partner with stakeholders across Finance, HR, Customer Support, and internal BI teams to understand business needs and provide analytic support for planning, reporting, and process improvement initiatives
Problem Solving & Root Cause Analysis: Analyze data to identify operational issues or improvement areas
conduct root cause analysis and risk assessments to inform solutions
Communication & Data Storytelling: Document and communicate data findings clearly, translating technical insights into accessible, non-technical language for business stakeholders

What we offer

Bonus target range: 20%
Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Time off with pay
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts

Fulltime

Analyst, Data Engineering, Digital & Artificial Intelligence Department

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Data Science, Machine Learning, Computer Science, or a related field
5+ years of professional experience in machine learning and deep learning
Demonstrated experience building and deploying AI agents and agentic workflows
Hands-on experience with large language models (LLMs) and generative AI technologies
Proficiency in Python and relevant ML/DL frameworks such as TensorFlow, PyTorch, or Hugging Face Transformers
Deep understanding of LLMs and their optimization for enterprise use cases
Working knowledge of ontologies, knowledge graphs, and semantic technologies
Familiarity with cloud-based AI tools, particularly within the Microsoft Azure ecosystem
Strong analytical and problem-solving skills with attention to detail

Job Responsibility

Design and implement generative AI agents using large language models (LLMs)
Develop agentic workflows where AI agents collaborate seamlessly across business processes
Leverage state-of-the-art LLMs to create custom generative AI solutions tailored to business needs
Optimize AI agents for performance, reliability, and scalability within enterprise environments
Build and integrate ontologies and knowledge graphs into AI workflows to enhance data organization, retrieval, and reasoning
Apply semantic technologies to enable AI agents to operate within structured business contexts
Work closely with data analysts, data scientists, and application developers to integrate AI agents into end-to-end solutions
Utilize tools like Microsoft Semantic Kernel to enable seamless AI collaboration across workflows
Stay updated on advancements in generative AI, multi-agent systems, and related technologies
Explore innovative techniques and tools to improve AI agent capabilities and performance

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Business Intelligence Analyst - Customer Experience and Insights

APM Employment Services

Location:
Australia , Geelong ▼
Melbourne

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 19, 2025

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