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Business Customer Support Technician Apprentice

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Plusnet

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Location:
United Kingdom , Liverpool

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

23810.00 GBP / Year
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Job Description:

Business Customer Support Technician Apprentice level 3. Duration of the study programme – 18 months. Full time – Paid Apprenticeship. Hours: 37.5 hrs Mon- Fri. Start date - 6th July 2026. You’ll gain an ICT Comms Tech Level 3 qualification. The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.

Job Responsibility:

  • Work on-site with a diverse range of customers
  • Support customers with needs across hardware, software, and infrastructure
  • Visit customer sites to install, set up, and optimise BT products and services
  • Carry out non‑complex repairs
  • Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised
  • Recommend suitable digital products and services
  • Travel between customer locations
  • Work on-site across different customer locations
  • Install, configure, and optimise BT products, apps, and services
  • Provide deskside support for devices such as laptops, PCs, and printers
  • Support installations, migrations, and rollouts
  • Diagnose and resolve hardware and software issues
  • Guide customers through solutions

Requirements:

  • Achieve five GCSEs at grades 4-9 (C or above), including English and Maths
  • Full manual driving licence
  • Full UK Right to Work for the duration of the 18-month scheme
  • Must reside within 15 miles radius commute from the specified location
  • Must go through additional personnel screening and Government SC clearance

Nice to have:

  • A passion for providing a fantastic service to our customers
  • Willingness to learn, adapt, and embrace new technologies and challenges
  • A curious personality alongside problem solving skills
What we offer:
  • Huge discounts on EE & BT products including Mobile and Broadband
  • Online GP access 24/7 for you and immediate family
  • Market leading paid carer’s leave, up to 2 weeks off
  • Volunteering days
  • Optional Private Healthcare and Dental
  • Enhanced women’s health support
  • Dedicated support, a personal buddy
  • Hands on exposure across the business
  • Chance to build real world, transferrable skills
  • Full training is provided
  • Progression opportunities within BT Group
  • Access to continuous learning and development programs

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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