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Join us as an apprentice and you’ll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification.
Job Responsibility:
Work on-site with a diverse range of customers
Support customers with a wide variety of needs across hardware, software, and infrastructure
Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non-complex repairs
Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised
Recommend suitable digital products and services
Travel between customer locations
Work on-site across different customer locations
Install, configure, and optimise BT products, apps, and services
Carry out non-complex repairs and provide deskside support for devices such as laptops, PCs, and printers
Support installations, migrations, and rollouts
Diagnose and resolve hardware and software issues
Guide customers through solutions and recommend suitable digital products and services
Requirements:
Achieve five GCSEs at grades 4-9 (C or above), including English and Maths
Full manual driving licence
Full UK Right to Work for the duration of the 18-month scheme
Ability to go through additional personnel screening and Government SC clearance
Nice to have:
A passion for providing a fantastic service to our customers
Willingness to learn, adapt, and embrace new technologies and challenges
A curious personality alongside problem solving skills
What we offer:
Huge discounts on EE & BT products including your Mobile and Broadband
Online GP access for you and your immediate family
Market leading paid carer’s leave, up to 2 weeks off for carers
Volunteering days
Optional Private Healthcare and Dental
Enhanced women’s health support
Dedicated support, a personal buddy, hands on exposure across the business
Chance to build real world, transferrable skills
Structured apprenticeship training
Progression opportunities within BT Group
Access to continuous learning and development programs