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As a Business Assurance Analyst, you will be the analytical backbone of Vodafone Greece’s business assurance function. Your mission is to protect revenue, margin, and operational integrity by developing and operating automated controls, extracting and analyzing data from multiple systems, and driving continuous improvement. You’ll work hands-on with large data-sets and all relevant systems like CRM platforms, billing systems, and other enterprise applications, ensuring accuracy and efficiency across critical processes.
Job Responsibility:
Operate and Build Assurance Solutions: Design, implement, and manage automated 2nd line controls that monitor customer settings, transactional data, billing accuracy, and service usage trends
Hands-On Leakage Risk Analysis: Extract and analyze large datasets from CRM, billing, and other operational systems using SQL and BI tools. Detect anomalies, identify root causes, and propose corrective measures. Perform root cause and one-off analyses using advanced data analytics tools (including SQL and BI) to identify risks and communicate mitigation gaps to senior stakeholders
Business Partnering: Act as a trusted partner for first-line teams to resolve leakage issues, design new controls, and create transparency on required corrections. Collaborate across departments to embed assurance principles into processes
Data Source Management: Acquire and maintain relevant data sources for assurance activities. Ensure availability and quality of data in assurance activities
Requirements:
Proven knowledge of telecommunication processes and systems like CRM, billing and others
Strong analytical skills, leveraging a full spectrum of tools—from advanced Excel for ad hoc analysis and reporting to programming languages such as Python or R for scripting, automation, and sophisticated data analytics
Strong proficiency in SQL (or similar) for querying relational databases and handling large datasets
6+ years of experience in telecommunications or similar industry, including at least 4 years in a similar technical role
University education in IT, statistics, or related field
Excellent communication skills and ability to collaborate across diverse teams and geographies
Fluency in English and Greek
Nice to have:
Familiarity with ETL processes, data integration, and working with APIs to connect systems
Proven ability to design and implement automated assurance controls, leveraging data analytics to detect and prevent leakage risks, experience with assurance control solutions
What we offer:
Award-winning work environment -certified #1 Top Employer in Greece
Competitive pay, bonus & remuneration package
Private Health & Medical Insurance
Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
Unlimited connectivity with our mobile, landline and Vodafone TV services
Unlimited access to learning resources and trainings
Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
Remote work equipment to help you create a comfortable, ergonomic workspace at home
Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
Extra days off: Vodafone Day, Family Day, Volunteering Day
Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking