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Business and Customer Operations Lead

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Blockchain

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Location:
Ghana

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Category:
Finance

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Contract Type:
Not provided

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Salary:

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Job Description:

Blockchain.com is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain.com has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions. We are looking for a highly motivated, adaptable, and collaborative professional who thrives in a fast-paced environment and enjoys building. If you have a proven track record in a regulated digital asset space, this is the perfect opportunity for you!

Job Responsibility:

  • Oversee company operations under the Ghanaian VASP regulatory framework, ensuring compliance and supporting internal processes
  • Collaborate with the General Manager, Africa, and global stakeholders to develop customer engagement and acquisition strategies
  • Manage relationships with high-value customers to foster loyalty and engagement
  • Maintain business relationships with banks, payment partners, and other essential stakeholders for seamless operational flow
  • Create and implement innovative strategies to improve operational standards, shape the business framework, and drive execution
  • Evaluate customer insights to identify, develop, and execute initiatives to grow revenue and market share
  • Support Blockchain.com marketing, community outreach, and operational initiatives in Ghana
  • Participate in new product and service development, driving product-market fit
  • Maintain active dialogue with the digital asset industry and Ghanaian community to understand and meet market needs
  • Manage other responsibilities assigned by the General Manager, Africa

Requirements:

  • Bachelor's degree
  • Interest in and familiarity with digital asset and regulated financial industries
  • Entrepreneurial mindset with excellent attention to detail and follow-through
  • Experience and proven track record in the Ghanaian market leading regulated operations, business development, and/or account management
  • Experience managing and scaling a team
  • Ability to work a flexible full-time schedule to coordinate with global stakeholders
  • Excellent organizational and workload management skills, including verbal, written, and interpersonal communication skills
  • Ability to creatively deconstruct complex problems and develop precise plans of action
What we offer:
  • Bonus scheme based on both company and individual performance
  • Opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry
  • Unlimited vacation policy
  • Apple equipment
  • Work from Anywhere Policies: You can work remotely from anywhere in the world for up to 20 days per year

Additional Information:

Job Posted:
December 06, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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