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This role focuses on assisting guests and visitors with ski/snowboard equipment, providing information on recreation facilities and activities, and maintaining a fun, professional atmosphere while ensuring safety and operational standards. Additionally, employees are expected to anticipate guest needs, uphold company standards, and maintain equipment.
Job Responsibility:
Assist guests and visitors with their ski/snowboard equipment by carrying equipment and providing assistance with putting on/removing boots, snowboards, and skis
pack, unpack, and properly store and retrieve ski/snowboard equipment in long-term/short-term storage
provide information to guests about available recreation facilities and activities
promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude
conduct inventory of supplies, materials, and equipment and inform supervisor/manager of low supply items
call Maintenance or an outside service company if machines require service
report accidents, injuries, and unsafe work conditions to manager
follow company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
thank guests with genuine appreciation
speak with others using clear and professional language
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette
develop and maintain positive working relationships with others
support team to reach common goals
read and visually verify information in a variety of formats (e.g., small print)
visually inspect tools, equipment, or machines (e.g., to identify defects)
enter and locate work-related information using computers and/or point of sale systems
stand, sit, or walk for an extended period of time or for an entire work shift
move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
move through narrow, confined, or elevated spaces
move over sloping, uneven, or slippery surfaces as well as up and stairs and/or service ramps
reach overhead and below the knees, including bending, twisting, pulling, and stooping
perform other reasonable job duties as requested
Requirements:
CPR Certification
First Aid Certification
any certification or training required by local and state agencies
What we offer:
Opportunity to work for a global brand leader
diverse and inclusive workplace
training and career development
the chance to learn and exemplify the Gold Standards of The Ritz-Carlton
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