Btss Country Lead, Citi

Citi

Location:
Bahrain, Seef

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This is a leadership role in Citi's Business and Travel Shared Services team with responsibilities including executing product strategy, financial management, operation management, and team development. It involves managing various administrative and operational services to support Citi's franchise, building strong relationships with stakeholders, driving efficiencies and cost savings, and ensuring high-quality service delivery.

Job Responsibility:

Execute BTSS global/regional product strategy
identify continuous improvement initiatives that will lead to cost savings
be a champion of the values and ethics of the organization
rigorous financial management and influence of direct and indirect spend for BTSS and for services charged to the business
direct participation and/or coordination of the most important and complex projects of the department
adhere and meet country BTSS financial budget
provide explanation on monthly variances
provide leadership and opportunities for development of the BTSS team by focusing on development of appropriate skills for each employee
agree with employee’s goals and perform mid and year-end discussion and appraisal with every employee
encourage and reward team members for exceptional performance and for raising ideas
ensure efficient delivery of business and travel shared services in country
conduct regular review of BTSS processes against standards, policy and regulatory requirements
build and maintain strong relationships with key internal clients
drive customer-centric efficiencies and cost-saving initiatives
identify and leverage best practices for continuous process improvements and re-engineering
research innovative solutions for current services
understand country and market trends, competitors, and new suppliers' capabilities
prepare and review internal responsibilities, job descriptions, all departmental policies and procedures
responsible for local daily operational BTSS core services including the management of outsourced services
build and maintain a robust control environment across all areas of responsibility
ensure and maintain good relationships and cooperation with peers, other local or regional units, top management, vendors, and partners
actively participate in BTSS regional meetings, calls and other applicable BTSS product activities
hold monthly staff meetings on business updates, projects, issues
meet regularly with stakeholders, presenting projects, performance, metrics, cost-saving initiatives, and understanding requirements and expectations
hold regular meetings with suppliers, reviewing the SLA, metrics, costs, and improvements
seek best practices within regional/global teams and share with the local team
escalate issues as appropriate
act as BAO (business activity owner) for several in-country suppliers.

Requirements:

Preferred background in a multinational organization
strategy and re-engineering, project management and execution, quality and risk management
expense management, reporting
people, talent and performance management
client / customer / stakeholder focus
experience in administrative or similar areas, experience in processes related to business and travel shared services such as archiving, internal mail, printing, travel vehicle handling and control, corporate cards etc.

What we offer:

Hybrid working model (up to 2 days working at home per week)
competitive base salary (annually reviewed)
business casual workplace
a whole host of additional benefits that support employees and families to be well, live well, and save well.

Additional Information:

Job Posted:
July 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Btss Country Lead