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Broker Support Specialist

https://www.randstad.com Logo

Randstad

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Location:
Australia , Sydney

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Category:

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Contract Type:
Not provided

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Salary:

85000.00 - 110000.00 AUD / Year

Job Description:

On behalf of our client, a successful mortgage broking firm, we are searching for a motivated and detail-oriented Mortgage Broker Support to join their team. This is a fantastic opportunity to become an essential part of a small, high-impact team. You will work directly alongside passionate, senior brokers, providing end-to-end loan processing support and ensuring a seamless, positive experience for their clients. Your contribution will be genuinely valued, and you will be a key pillar of the team's success.

Job Responsibility:

  • Managing the end-to-end loan application process from initial submission through to formal approval and settlement
  • Liaising directly with clients to request, collect, and verify all necessary supporting documents (e.g., payslips, bank statements, identification)
  • Preparing, packaging, and lodging loan applications accurately via industry platforms, primarily ApplyOnline and Loanapp
  • Communicating professionally with lenders, solicitors, and valuers to track application progress and ensure timely settlements
  • Conducting data entry and maintaining meticulous client records in the CRM
  • Assisting with compliance checks and preparing loan documentation for client signing
  • Handling client enquiries and providing exceptional post-settlement service

Requirements:

  • A minimum of 3 years of experience in a similar mortgage support role (e.g., Loan Processor, Broker Support, or Loans Administrator)
  • Full cycle experience from application initiation to settlement
  • Proven, hands-on experience using loan lodging platforms, specifically ApplyOnline and/or Loanapp
  • A strong understanding of the residential mortgage application process, from application to settlement
  • Exceptional attention to detail and accuracy
  • Outstanding written and verbal communication skills, with the confidence to liaise with clients, brokers, and lenders
  • A proactive, "can-do" attitude and the ability to manage multiple applications simultaneously
  • A collaborative, team-player mindset well-suited to a small team environment
What we offer:
  • A competitive salary package that reflects your experience
  • Work close to home with on site parking in Norwest Business Park
  • Work life balance, this position is 9 am-5pm
  • The opportunity to be part of a supportive, collaborative, and successful team
  • Direct mentorship from highly experienced senior brokers
  • A clear path for career development and growth within a reputable firm
  • A valued, autonomous role where you are more than just a number

Additional Information:

Job Posted:
February 28, 2026

Expiration:
March 14, 2026

Work Type:
On-site work
Job Link Share:

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