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On behalf of our client, a successful mortgage broking firm, we are searching for a motivated and detail-oriented Mortgage Broker Support to join their team. This is a fantastic opportunity to become an essential part of a small, high-impact team. You will work directly alongside passionate, senior brokers, providing end-to-end loan processing support and ensuring a seamless, positive experience for their clients. Your contribution will be genuinely valued, and you will be a key pillar of the team's success.
Job Responsibility:
Managing the end-to-end loan application process from initial submission through to formal approval and settlement
Liaising directly with clients to request, collect, and verify all necessary supporting documents (e.g., payslips, bank statements, identification)
Preparing, packaging, and lodging loan applications accurately via industry platforms, primarily ApplyOnline and Loanapp
Communicating professionally with lenders, solicitors, and valuers to track application progress and ensure timely settlements
Conducting data entry and maintaining meticulous client records in the CRM
Assisting with compliance checks and preparing loan documentation for client signing
Handling client enquiries and providing exceptional post-settlement service
Requirements:
A minimum of 3 years of experience in a similar mortgage support role (e.g., Loan Processor, Broker Support, or Loans Administrator)
Full cycle experience from application initiation to settlement