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Branch Support Manager

cityplumbing.co.uk Logo

City Plumbing

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Location:
United Kingdom , Leeds

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

In this vital role, you will serve as the operational backbone for projects that build our communities. You will be responsible for ensuring accurate and competitive pricing for New Build homes, Social Housing, and essential Public Sector projects like schools and hospitals. By removing administrative friction and protecting margins, you will help our branches provide a faster, more reliable service to our customers.

Job Responsibility:

  • Operational Support: Act as the bridge between central support functions and our branch networks, ensuring all 'mandatory information' is captured and audit trails are flawless
  • Pricing Strategy: Manage net pricing, supplier claim backs, and margin protection to ensure we remain the 'Customer Choice'
  • Data Analysis: Analyse 'Lost Order' data and monitor competitor trends to provide strategic recommendations for the business
  • Stakeholder Management: Influence and navigate complex conversations regarding margins and supplier support with Branch Managers and external partners
  • Serve as the operational backbone for projects that build our communities
  • Ensure accurate and competitive pricing for New Build homes, Social Housing, and essential Public Sector projects like schools and hospitals
  • Remove administrative friction and protect margins to help branches provide a faster, more reliable service to customers

Requirements:

  • Proven commercial expertise with a background in pricing or business support ideally gained within the building materials, merchanting, or construction sectors
  • Strong leadership capabilities in managing administrative functions
  • Consistent track record of meeting strict Service Level Agreements (SLAs)
  • Analytical rigor to transform complex data into actionable insights
  • Deep understanding of pricing mechanics, net pricing, and margin protection within a distribution model
  • A great positive attitude
  • Teamwork
  • Attention to detail
  • Excellent Communication Skills
  • Stakeholder Management
  • Commercially minded professional with a knack for operational excellence
  • Natural problem-solver
  • Ability to navigate complex organizational structures
  • Calm and professional demeanour when working under pressure of tight deadlines
  • Clear and influential communication style
  • Keen eye for detail
  • Proactive approach to continuous improvement
What we offer:
  • Bonus
  • Discounts, savings and cash back at numerous retailers
  • Life assurance
  • Extended family policy including maternity, paternity, additional annual leave and more
  • Mental Health First Aiders and Employee Assistance Programme
  • Complete induction and a company that lets you grow and encourages development
  • Financial education and loans
  • Flexible working options
  • A business striving to create an environment of inclusion so everyone can be their true self

Additional Information:

Job Posted:
February 14, 2026

Expiration:
February 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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