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A rare opportunity in Tauranga for a Branch Manager to lead, support, guide and mentor our amazing team to success. Managing, supporting and growing the Avis / Budget business, you will be responsible for handling all aspects of our operations, logistics and people to ensure your location is both efficient and profitable.
Job Responsibility:
Leadership of operations and team including rostering, on-job coaching and goal setting
Coach, develop and inspire the team to achieve high performance in quality, service, and sales to ensure our customers receive the highest level of service and NPS scores are achieved
Customer experience and sales, even assisting with vehicle rental if required
Logistics and making sure cars are cleaned and ready when needed
Business development and general operations compliance including improving new and existing business opportunities from local markets
Maintain effective fleet utilisation and profit generation i.e., fleet management/logistics to get “right car, right place, right time”
Achieve annual goals in financial objectives and our internal team culture
Working with our wider team and liaising with Head Office
Work health and safety champion
Requirements:
Previous experience managing and leading a team in a similar role or sales/operations environment
A passion for customer service and driven by sales and performance targets with an understanding of market dynamics to develop our business
Being a team leader with the ability to motivate, coach, mentor and develop the team with a genuine desire to provide a great workplace
A dynamic, positive person with great communication skills who takes initiative in a hands-on leadership style to drive the success of the business
Workplace health and safety knowledge
Good computer skills (Excel skills essential) and ability to pick up new systems easily