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This opportunity allows you to step into a leadership position where your decisions shape daily outcomes for your team, your customers, and your community. You gain ownership of a branch environment, using your people leadership and commercial mindset to deliver responsible, meaningful lending solutions.
Job Responsibility:
Leading and coaching a small team, using KPIs as a positive guide for growth and development
Managing customer lending journeys end‑to‑end, giving you the chance to build expertise and trust
Handling challenging customer situations with calm, confidence, and clear communication
Driving a positive branch culture where teamwork, ownership, and service thrive
Supporting lending and credit processes, building your commercial and decision‑making capability
Requirements:
Confident people leadership, motivating and supporting a small team
Ability to manage challenging conversations with empathy
Strong customer service skills with a solutions mindset
Comfort working to clear processes and performance expectations
What we offer:
Staff personal loan rates
Life and permanent disability insurance from day one
Training, development pathways, and study support
Nationwide peer network and strong community connection
Monthly team lunches, annual celebrations, and wellbeing support