Branch Customer Service Manager, HSBC

Branch Customer Service Manager

HSBC

Location:
Taiwan

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

International Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

Job Responsibility:

To lead branch service staff in the delivery of customer driven service and efficiency of service capability
Manage staffs to provide the efficient counter transaction service to retailed banking customers
Ensure service and operation quality meeting customer satisfaction, and service standard
Increase overall branch operation effectiveness and efficiency
Support branch internal control quality and compliance of internal corporate guideline / external regulatory requirements
Ensure the delivery excellent customer service (internal / external) within the branch
Effectively monitor and well manage customer complaint process to ensure issues resolved and ratification taken
To achieve and exceed customer service standards and referral targets for branch
To maintain a suitably trained service staff resources at levels appropriate for the needs of the branch

Requirements:

University or above graduated
Proven track record of related working experience in banking industry
Trust L3, Internal Control license and 外匯業務覆核人員
Good command of English ability

Additional Information:

Job Posted:
July 02, 2025

Expiration:
December 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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