Branch Assistant

• Greet and acknowledge customers promptly
• Serve customers efficiently both face-to-face and over the telephone
• Resolve customer queries effectively
• Assist customers with loading purchases where appropriate
• Accurately pick materials for deliveries, collections, and stock transfers
• Identify and report faulty or damaged goods
• Assist drivers with loading company vehicles
• Check materials for quality and quantity
• Operate fork trucks safely (where trained and certified)
• Support stock accuracy and inventory management
• Assist with weekly and annual stock takes
• Support merchandising and store layout changes
• Promote and sell products to maximise margins and profitability
• Process sales and credit transactions accurately
• Take responsibility for cash and account transactions
• Forward sales leads to relevant team members

• A proactive, team-oriented approach
• Good attention to detail and accuracy
• Ability to work in a physically active role
• Forklift certification (desirable but not essential)
• A reliable and flexible attitude

Forklift certification

• Profit Share Bonus Scheme
• Online discount portal including money off retail brands and holidays
• Employee Care Helpline and access to a digital GP
• staff discount scheme
• Death in Service benefit
• formal training and career progression opportunities