Bps - Non Voice Process Associate

• Achieve pre-defined quality levels to meet and exceed customer SLAs
• Maintain sanctity of customer data and adhere to Compliance, INFOSEC and audit requirement policies
• Should take additional responsibilities at process level by taking ownership in process improvement / changes required for the process to create value to clients
• Eliminate Operational Losses, write off/ Compensation, or Goodwill payment, Rework, by giving ideas via Kaizens, change logs, and show tangible benefits and take steps to reduce Customer complaints and rework
• Ensure 100% completion of mandatory trainings
• Ensure full participation in Org/local level initiatives
• To be part of at least one cross training in a process other than assigned process
• To be part of corporate social responsibility activities as announced from time to time
• Process information / financial transactions in accordance with the assigned targets. Strive to improve upon productivity targets for the team/process
• Handle all assigned processes and be ready to work on processes from simple to complex, as per operational requirements
• Display Teamwork and work in cooperation with colleagues for achieving Business Results
• Adhere to and comply with all Sopra Steria Project policies
• Ensure that your profiles and skills are kept up to date in the online portal
• Display of professional attitude, code of conduct, and always maintain dress code
• To ensure 100% completion of timesheets every month without any failures

• Graduate preferably finance/banking background
• Total Experience Expected: 00-02 years
• Good working knowledge of computer applications in MS Office (Excel, PowerPoint, word)
• Good typing skills (accuracy being of prime importance in addition to reasonable speed)
• Good English Interpretation skills
• Typing skills, English comprehension / Document interpretation skills

Graduates with banking knowledge and with prior experience in the similar domain are preferred