BPO Supervisor

• Supervises team ensuring highest quality of service is provided to clients
• Monitors performance of team and reports results and issues to higher-level leadership
• Assists team with escalated client or account issues
• Manages the hiring, staffing, and maintenance of a diverse and effective workforce
• Responsible for career development / planning, performance and pay discussions of team members
• Interacts with clients and internal departments to resolve issues
• Leads staff to complete assignments using established guidelines, policies, and procedures
• Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications
• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained
• Compiles and analyzes data to identify trends for root cause analysis

• 2 Year experience in Supervisor Role
• 2 Year experience using a computer with Microsoft Windows PC applications
• 2 Year experaince in Analytical mindset with proficiency in MS Excel and reporting tools
• High school diploma or GED Preferences
• Must Pass Drug screen
• Must Pass a background check with Education check and employment verification check
• New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
• All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material

This position is eligible for company benefits