Bpo call center associate Job at NTT DATA (Quezon City)

BPO Associate Director

The BPO Associate Director will manage a team of professionals, providing leader...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Should have inbound call center experience – Customer Service, Banking & Retail industry experience an advantage
Ability to develop comprehensive and complex operational and strategic plans
3-5 years’ experience in the financial industry
3-5 years’ experience in Dispute/Chargebacks Handling preferred
Strong Customer Focus/Orientation
Professional written and verbal communication skills
Strong Active listening and negotiation skills
Detail-oriented and ability to multi-task
Strong organizational and time management skills
Strong Decision-making skills and able to exercise sound judgment

Job Responsibility

Manages a staff of professional-level team members or manages a team through lower-level supervisors
Works within general policies and management guidance, independently determining approach to managing daily operations
Provides guidance and technical advice, becoming actively involved as necessary
Provides leadership of assigned departments through subordinate leaders
Analyzes budget variances and participates in the development of action plans
Ensures the highest level of support, technical detail and communications is provided in an efficient and courteous manner to clients
Takes lead position in initiating client relationships, determining project scope, developing the final proposal, and making executive presentations

New

Bpo customer care senior associate

The Senior Customer Care Associate will manage inbound customer calls related to...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Fluent in English
Demonstrated analytical and problem-solving skills
Demonstrated ability to work within time constraints
Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
Positive attitude and demonstrated ability to perform in a team-based environment
Professional and pleasant telephone manner
Must have flexibility and willingness to work rotational shifts, including overnights and weekends
Experience working in a call center environment specifically in a customer service role
Previous Financial Services experience would be considered an asset

Job Responsibility

Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 & 2 online support
Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
Remain current on program information and business initiatives, as well as corporate products and processes
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
Accurately complete appropriate documentation for each transaction
End each call by completing all required activity in order to fulfill customer requests

Bpo customer care associate

The Customer Care Collections Associate role involves providing exceptional cust...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts
At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product
6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting
An education level of at least a high school diploma or GED

Job Responsibility

Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
Ensuring customer satisfaction and strive to meet service standards
A typical day will likely involve fielding between 75 to 100 calls
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Collaborating with management or other team members as appropriate to proactively address service issues and concerns

New

BPO Planning and Scheduling Senior Associate

The BPO Planning and Scheduling Senior Associate is responsible for optimizing w...

Location

Philippines , Manila, Quezon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5 years of experience, ideally within Workforce Management, Real-Time Analysis, or contact center operations
Strong analytical thinking, attention to detail, and ability to work under pressure
Excellent interpersonal and communication skills
Ability to build collaboration and support teamwork in a dynamic environment
Experience with WFM tools or real-time monitoring systems is an asset (prior experience not mandatory)
Proficiency in Microsoft Excel and Teams

Job Responsibility

Monitor agent schedules, adherence, and shift activities in real time to ensure optimal staffing levels
Respond quickly to intraday changes such as absenteeism, unexpected call volume, and schedule deviations
Continuously adjust queue and skilling strategies throughout the day to maintain service level performance
Prioritize high-impact tasks and emerging issues to ensure operational efficiency and seamless service delivery
Apply a strong understanding of contact center operational management principles to drive productivity and performance
Collaborate with operations teams, team leads, and supervisors to address staffing or performance challenges
Communicate real-time updates, risks, and recommendations clearly and effectively
Utilize computer applications such as MS Excel, Microsoft Teams, and Outlook to analyze data, prepare reports, and support daily operations
Develop problem-solving strategies and contribute creative solutions to real-time operational issues
Remain composed and effective in a fast-paced, high-pressure production environment

Fulltime

New

Fabric Quality Inspector

The Inspector 1 is responsible for inspecting finished draperies to ensure they ...

Location

United States , Augusta

Salary:

13.00 USD / Hour

Hunter Douglas

Expiration Date

Until further notice

Requirements

High school graduate
Able to use and read tape measure
General knowledge of fabric
Ability to use production equipment
Ability to use hand tools
Successfully pass color blind test
Accuracy with names, numbers and spelling
Capable of standing for extended periods of time
Capable of lifting on a continuous basis
Strong attention to detail

Job Responsibility

Handling all drapes that are to be quality checked
Hang drapes on inspection racks and clamp with pneumatic clamps
Checking for flaws, pattern match, grease or other defect in material
Checking work tickets for special instruction
Checking bottom and side hems for fullness and to see if sewn correctly
Must be able to use judgment and make decisions when necessary
Have all repairs sent back to each area by making a repair work ticket
Checks the widths, length and returns before folding
Removes all staples from side hems and checks to see if it is sewn correctly
At times, removes pins from bottom hems

What we offer

Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Time off with pay
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts

Fulltime

New

Sales Assistant and Event Coordinator

We are seeking a highly organized Sales Assistant & Event Coordinator to support...

Location

United States , St. Louis

Salary:

Not provided

VantageLinks

Expiration Date

Until further notice

Requirements

2–5 years of experience in sales support, sales operations, field marketing, or a related role
CRM experience required (NetSuite experience preferred)
Proven experience with lead and list management
Strong organizational skills with exceptional attention to detail
Ability to manage multiple priorities in a collaborative environment
Strong written and verbal communication skills
Proficiency in Microsoft Excel, PowerPoint, and standard business tools

Job Responsibility

Support the Head of Sales, North America with day-to-day sales operations and administrative needs
Assist with internal sales workflows and cross-functional coordination
Help identify opportunities to streamline processes and improve sales team efficiency
Own CRM data hygiene, including lead and contact management, updates, and de-duplication
Manage lead lists from domestic trade shows, international events, imports, and other sales and marketing sources
Ensure accurate tracking of lead sources, account activity, and sales stages
Prepare clean, accurate lists and reports to support sales outreach and follow-up
Coordinate trade show and event logistics, including travel planning, meeting scheduling, and event material preparation
Support on-site execution of trade shows and sales meetings as needed
Assist with post-event follow-up, reporting, and lead processing

What we offer

A collaborative, team-oriented work environment
Close partnership with sales and marketing leadership
Exposure to both strategic planning and hands-on execution
Competitive compensation and benefits
A role with visibility and impact across the organization

New

Drapery Finishing Associate

The Memory Stitch role involves hand-sewing each pleat with loop cord using a se...

Location

United States , Augusta

Salary:

13.00 USD / Hour

Hunter Douglas

Expiration Date

Until further notice

Requirements

High school graduate
Sewing experience
Able to use and read a tape measure
General knowledge of fabrics
Ability to use hand tools
Successfully pass color blind test
Accuracy with names, numbers and spelling
Capable of sitting for extended periods of time
Strong attention to details
Follow written and verbal instructions

Job Responsibility

Remove drapery from rack for processing
Assist the Pleat Folder in placing drapery neatly on the fan folding machine
Fold long draperies manually on the worktable
Hand-sew each pleat using loop cord and a sewing needle
Refold and band draperies in preparation for inspection
Send finished draperies to the inspector for final quality check
Perform other related duties as assigned by the supervisor
Comply with all facility safety rules and regulations
Report unsafe practices, conditions, or near misses immediately to a supervisor
Maintain floor safety discipline and intervene in cases of unsafe behaviors

What we offer

Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Time off with pay
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts

Fulltime

New

Application Developer II

The Application Developer II develops and implements application changes and is ...

Location

United States , Bridgeton

Salary:

Not provided

VantageLinks

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science or software engineering
3-5 years of experience working as a developer
3-5 years of hands-on experience with application development tools, including Visual Studio .NET, MVC, HTML5, and DevOps
3-5 years of hands-on experience with relational database technology, preferably Microsoft SQL Server
In-depth technical knowledge of network, PC, and platform operating systems, including current Microsoft Windows Server and Desktop releases
Basic knowledge of programming languages, including C#, T-SQL and MVC
Advanced level of analytical, conceptual, and problem-solving abilities
Intermediate level written and oral communication skills
Intermediate level interpersonal and consultative skills
Ability to present ideas in user-friendly language

Job Responsibility

Develop and execute test plans to check infrastructure and systems technical performance
Report on findings and make recommendations for improvement
Understand department’s strategic business plans
Understand and maintain knowledge of company’s existing IT architecture/infrastructure, and technology portfolio
Plan programs by studying specifications
Understand and implement coding standards
Keep current on trends in technology in order to enhance skills
Acquire and maintain knowledge of applicable data privacy practices and laws

Bpo call center associate

NTT DATA

Location:
Philippines , Quezon City

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 26, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Bpo call center associate

NTT DATA

Location:Philippines , Quezon City

Category:Call Center

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 26, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Bpo call center associate

BPO Associate Director

Bpo customer care senior associate

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Fabric Quality Inspector

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Drapery Finishing Associate

Application Developer II

Location:
Philippines , Quezon City

Category:
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Contract Type:
Not provided

Job Posted:
January 26, 2026