Booking Coordinator, Office Angels

Office Angels

Location:
United Kingdom, Leeds

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Booking Coordinator role in private healthcare, converting enquiries into bookings and ensuring outstanding patient experience across various communication channels

Job Responsibility:

Convert inbound enquiries into bookings by identifying needs, and listening for upsell and cross-referral opportunities
Manage enquiries from all channels within agreed SLAs
Provide accurate information on services, pricing, and availability
Complete all booking processes, confirmations, and onward referrals efficiently
Maintain precise records in all systems
Feedback to management on common issues occurring to improve patient processes

Requirements:

Proven experience in sales or contact centre roles with a strong record of meeting targets
Confident communicator with an excellent telephone manner and written skills
Strong multitasking and prioritisation abilities in a fast-paced environment
Proficient in CRM and booking tools
comfortable with utilising webchat, emails, and telephone calls
High attention to detail, data accuracy, and GDPR awareness
Positive, resilient, target-driven, and patient-centric mindset

Nice to have:

Familiarity with private healthcare and services
Experience with scheduling or diary systems
Understanding of self-pay and insured patient journeys

Additional Information:

Job Posted:
November 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Booking Coordinator