Booking Administrator Job at Migrant Help (Dover)

Booking Administrator

Migrant Help

Location:
United Kingdom , Dover

Category:
Office Administration

Contract Type:
Employment contract

Salary:

25710.00 - 28670.00 GBP / Year

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Job Description:

Part of the Operations team, the Booking Administrator is a proactive and rewarding role at Clear Voice. You will provide an overall professional support service to Clear Voice. You will be required to demonstrate a proactive approach towards implementing and maintaining internal Clear Voice processes in line with any updated requirements. The main areas of this role will deliver the income-generating operational service in all its activities under the direction of the Clear Voice Operations Services Manager on a day-to-day basis and the Clear Voice Director overall.

Job Responsibility:

Through the consistent and high-quality delivery of service, maintain and develop the service's values and reputation in the marketplace
Process face-to-face, video, and telephone appointment requests in a timely manner, ensuring targets and KPIs are met
Ensure confirmation processes and associated paperwork is completed accurately
Liaise with internal and external stakeholders over appointment changes or cancellations
Form and maintain positive working relationships with internal and external stakeholders
Ensure to deal with enquiries in a timely manner and use appropriate communication channels
Demonstrate a good knowledge of other departments to forward enquiries where required
Efficient use of CRM system and databases to access information relevant to booking tasks
Processing of job sheet to a high standard within set deadlines
Act as a first point of contact for feedback provided by clients and linguists
Demonstrate the ability to deal with minor issues, being able to follow established procedures through to satisfactory resolutions for all parties involved and liaise with relevant departments where appropriate
Ensure that data relevant to linguist reliability is recorded as per internal processes
Ability to negotiate fees and rates for individual bookings to ensure value for money
Support with connecting on-demand calls through the interpreting platform if required
Support training of staff members with tasks relevant to role
Support and always demonstrate the vision and values of our organisation
Follow all policies of Migrant Help, as the parent organisation to Clear Voice

Requirements:

Understanding of either a call handling environment or a language services vendor management function
Ability to work quickly and effectively within a pressurised environment, successfully managing competing priorities and meeting tight deadlines
Excellent IT skills, particularly MS Office applications, databases, CRM systems
Demonstrate a proactive approach to development to support growth
Be able to provide documents to show their right to work in the UK
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
This post is subject to a Disclosure and Barring Service (DBS) check

What we offer:

Our working week is 35 hours per week offering flexibility and work life balance
Enhanced family friendly provisions
Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata)
Option to buy or sell up to 5 days of annual leave
Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions
Wellbeing support
Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme

Additional Information:

Job Posted:
February 16, 2026

Expiration:
February 27, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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