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Billing Senior Manager

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Alter Domus

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Location:
India , Hyderabad

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Own end-to-end billing operations for a Line of Business (LoB), ensuring invoice accuracy, timeliness, and client satisfaction. Serve as primary operational interface between BMT and LoB Leadership, managing billing execution, escalations, and continuous improvement for central billed invoices.

Job Responsibility:

  • Own end-to-end billing operations for a Line of Business (LoB), ensuring invoice accuracy, timeliness, and client satisfaction
  • Serve as primary operational interface between BMT and LoB Leadership
  • Manage billing execution, escalations, and continuous improvement for central billed invoices
  • Operational Leadership (40%): Own end-to-end billing performance for a LoB
  • Supervise team leads and billing specialists
  • Manage daily/weekly operational planning
  • Conduct weekly team meetings and monthly performance reviews
  • Escalate operational issues
  • LoB Stakeholder Management (25%): Serve as primary operational contact for LoB Leaders
  • Attend monthly LoB leadership meetings
  • Coordinate with LoB operations teams
  • Partner with LoB commercial teams
  • Manage LoB SME secondment
  • Client Escalation & Exception Management (20%): Oversee client escalations
  • Coordinate with LoB Leaders on client-facing escalations
  • Coordinate approval of complex pricing exceptions and high-value invoice adjustments
  • Maintain escalation log and trend analysis
  • Ensure client satisfaction
  • Process Improvement & Quality (10%): Identify LoB-specific process improvement opportunities
  • Partner with QA Manager on LoB-specific quality initiatives
  • Lead lessons-learned reviews
  • Contribute LoB-specific insights to Wave 2/3 design refinements
  • Reporting & Governance (5%): Prepare weekly operational reports for BMT Head
  • Prepare monthly LoB-specific dashboards for LoB Leaders
  • Participate in Steering Committee meetings
  • Support Stage-Gate reviews with evidence-based performance data

Requirements:

  • Bachelor's degree in Finance, Accounting, Business Administration, or related field
  • MBA preferred
  • 8-12 years finance operations or billing management experience
  • At least 3-5 years in supervisory/management roles (managing teams of 10-15+ FTE)
  • Deep knowledge of billing processes, pricing models (fixed-fee, variable, basis points, T&E, complex), and contract terms
  • Strong stakeholder management and client relationship skills
  • Experience managing operations in multi-currency, multi-jurisdictional environment preferred
  • SAP4HANA knowledge preferred
  • Proven track record of operational performance management (SLA compliance, quality improvement, cost efficiency)
  • Financial services or professional services industry experience strongly preferred

Nice to have:

  • MBA
  • Experience managing operations in multi-currency, multi-jurisdictional environment
  • SAP4HANA knowledge
  • Financial services or professional services industry experience
What we offer:
  • Support for professional accreditations such as ACCA and study leave
  • Flexible arrangements, generous holidays, plus an additional day off for your birthday
  • Continuous mentoring along your career progression
  • Active sports, events and social committees across our offices
  • 24/7 support available from our Employee Assistance Program
  • The opportunity to invest in our growth and success through our Employee Share Plan
  • Plus additional local benefits depending on your location

Additional Information:

Job Posted:
January 09, 2026

Work Type:
On-site work
Job Link Share:

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