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Billing Operations Specialist

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Octave

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Location:
United States

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Category:
Finance

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Contract Type:
Not provided

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Salary:

23.51 - 27.00 USD / Hour
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Job Description:

This role is ideal for individuals who are passionate about customer service, excel at problem-solving, and thrive in the dynamic environment of a startup. As a key member of our Revenue Cycle team, the Billing Specialist will serve as the primary point of contact for our clients across the nation, managing a moderately high volume of billing-related inquiries. To support our clients in various time zones. The Billing Specialist will report directly to the Revenue Cycle Manager.

Job Responsibility:

  • Managing a daily high volume of incoming phone calls, live chat, and emails to resolve patient billing inquiries
  • Complete high volume of verification of benefits daily to ensure timely cost of care communication to patients
  • Organizes and conveys information clearly and concisely through timely, warm, and precise communication with clients, clinicians, and other Octave employees
  • Efficiently works across various platforms to perform eligibility checks, generate invoices/super bills, process and post payments daily, submit insurance claims, and respond to clients’ billing inquiries
  • Efficiently utilizes multiple software systems to perform eligibility checks, generate superbills, process and post payments, submit insurance claims, respond to patient billing inquiries, and alert management of potential concerns
  • Adheres to standard operating procedures to guarantee information is complete, accurate, clear, and concise
  • Performs follow-up actions to ensure work quality, task completion, and alignment with individual and department goals
  • Communicates effectively with health plans to obtain necessary information and resolve issues
  • Handles incoming client inquiries efficiently, ensuring timely responses and applying specialized knowledge for successful resolution
  • Actively seeks innovative ways to streamline processes and enhance efficiency as Octave grows

Requirements:

  • Minimum 2 year experience working in healthcare administration (e.g. front office, insurance or patient billing, medical claims & coding, insurance verification, in-network and out-of-network payers, etc.)
  • Google Suite & Apple MacBook experience preferred
  • Demonstrated expertise in customer service
  • Proficient in written communication, live chat, and phone support
  • Exceptional attention to detail
  • Superior written and verbal communication skills
  • High proficiency in multitasking across various systems
  • Adept at managing high volume of incoming client phone calls related to billing and explanations of benefits
  • Willingness to undertake tasks beyond the defined role
  • Ability to handle delicate or sensitive situations with discretion and care
  • Strong passion for mental health and wellness
  • Must be eligible to work in the United States without sponsorship now or in the future

Nice to have:

  • Google Suite & Apple MacBook experience preferred
  • Strong passion for mental health and wellness
What we offer:
  • Company sponsored life insurance, disability and AD&D plans
  • Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options
  • Generous Paid Time Off
  • Paid parental leave benefits

Additional Information:

Job Posted:
December 10, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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