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Amplify is seeking a Billing Manager to oversee billing operations, ensuring accuracy and compliance while collaborating with various teams to enhance the customer experience and improve internal processes. The Billing Manager is responsible for managing day-to-day billing operations at Amplify, ensuring timely and accurate customer invoicing, collaboration with collections, sales tax filings, and reconciliations in compliance with company policies and contracts. This role partners closely with sales, revenue accounting, finance, and cross-functional teams to support the order-to-cash cycle, resolve billing discrepancies, and enhance the customer experience. The Billings Manager also plays a key role in maintaining internal controls, preparing billing-related reports, and identifying opportunities for process improvements.
Job Responsibility:
Oversee the preparation, processing, and issuance of customer invoices to ensure accuracy and compliance with contractual terms and company policies
Manage the resolution of billing discrepancies, adjustments, and credit memos in coordination with finance, revenue accounting, and customer-facing teams
Collaborate with Sales, Customer Success, and Finance teams to support the order-to-cash cycle and improve customer billing experiences
Maintain and improve internal controls within the billing process and provide documentation to support external audits and internal reviews
Monitor billing operations and develop reports on billing metrics, KPIs, trends, and process performance for management review and analysis
Identify and implement process improvements to streamline workflows, increase accuracy, and enhance efficiency in billing operations
Supervise and develop the billing staff or coordinate with shared service resources, providing guidance and training as needed
Process sales and use tax obligations based on customer location, product taxability, and applicable exemptions using Avalara
Maintain detailed records of tax calculations, exemption certificates, and supporting documentation
Reconciliation of sales and use tax filings with sales tax charged on customer invoices
Review customer tax exemption certificates and ensure proper documentation is current and valid
Requirements:
Bachelor’s degree in Accounting, Finance, or a related field
5–7 years of progressive experience in billing, accounts receivable, or revenue operations
Strong knowledge of billing practices, GAAP principles, and internal control requirements
Experience with ERP systems (NetSuite preferred), Sales and use tax systems (Avalara preferred) and CRM platforms (Salesforce a plus)
Proficiency with Microsoft Excel and data analysis
Strong communication and problem-solving skills, with the ability to work collaboratively across teams
Nice to have:
Prior supervisory or team lead experience
Experience supporting external audits or compliance reviews
Background in SaaS, technology, or education services industry
Advanced Excel or data visualization tool experience (Power BI, Tableau, etc.)
What we offer:
401(k) plan
stock options
competitive health insurance and mental health options